Bryan Mark Gulmatico
@bryanmarkgulmatico
Motivated Business Management graduate with customer service expertise.
What I'm looking for
I am a Business Management graduate with a major in Financial Management, driven by a strong desire to leverage my skills in a professional setting. My educational background has equipped me with a solid foundation in business principles, and my work experiences have honed my customer service abilities. I am adaptable and responsible, always striving to see tasks through to completion.
Throughout my career, I have held various roles that have allowed me to develop a methodical and customer-focused approach to work. From my time as a Customer Service Representative at PANASIATIC Solutions to my recent position as a Risk & Chargeback Analyst at UBIQUITY GLOBAL SERVICES, I have consistently demonstrated my ability to handle customer interactions effectively and resolve issues promptly. I am passionate about providing excellent service and continuously seek ways to improve processes and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Account Specialist - ePayment
TDCX Malaysia
Nov 2023 - May 2024 (6 months)
Provided support to e-payment users, verifying application details and investigating merchant information to ensure validity.
Risk & Chargeback Analyst
Ubiquity Global Services
Apr 2021 - Oct 2023 (2 years 6 months)
Managed chargeback processes, ensuring compliance with regulations and maintaining detailed records of investigations and decisions.
Customer Service Representative
TeleTech
Oct 2018 - Oct 2020 (2 years)
Provided quality customer service, maximizing sales by delivering the latest product information and cross-training in various service areas.
Fashion Consultant
Transcom
Sep 2017 - Jul 2018 (10 months)
Assisted clients in achieving their fashion goals by selecting outfits that matched their preferences and budget, and managed orders and returns.
Customer Service Representative
Panasiatic Solutions
Jun 2016 - Jan 2017 (7 months)
Handled customer complaints and provided solutions within time limits, ensuring resolution and maintaining records of customer interactions.
Education
Degrees, certifications, and relevant coursework
Carlos Hilado Memorial State University
Bachelor of Science in Business Administration, Business Administration
2013 - 2018
Graduated with a Bachelor of Science in Business Administration, majoring in Financial Management. Developed skills in business management, financial analysis, and customer service through various academic projects and internships.
Hervias National High School
High School Diploma, Secondary Education
2008 - 2012
Isla Elementary School
Elementary School Diploma, Elementary Education
2002 - 2008
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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