Cherie Ann Estrella
@cherieannestrella
Fraud and Risk Analyst with 8+ years preventing fraud and ensuring compliance.
PhilippinesWhat I'm looking for
I’m a Fraud and Risk Analyst with 8+ years of expertise in fraud prevention, risk analysis, and compliance operations across global BPOs and fintech platforms. I focus on transaction monitoring, KYC/AML verification, and audit-ready documentation. I’m known for balancing business protection with positive customer experience while investigating high-volume fraud cases.
At VGW (Remote), I applied policy frameworks to detect abusive behaviors and protect platform integrity. I handled ring investigations, produced clear compliance-ready documentation for audits and escalations, and supported faster resolutions by partnering with cross-functional teams.
As a Risk & Payments Analyst at Entain, I monitored gaming transactions and verified KYC documentation. I supported AML reviews and reduced fraud exposure through proactive analysis while collaborating with compliance teams to uphold international standards.
Earlier experience in customer service and fraud prevention strengthened my case management and documentation accuracy across voice and non-voice support. I bring strong time management, structured communication, and technical troubleshooting for mobile/network issues to every engagement.
Experience
Work history, roles, and key accomplishments
Fraud Analyst
Vgw
Sep 2022 - Dec 2025 (3 years 3 months)
Conducted transaction monitoring and KYC/AML verification, investigating high-volume fraud cases to support compliance. Produced audit-ready documentation and applied policy frameworks to detect abusive behavior and reduce fraud exposure.
Monitored gaming transactions and verified KYC documentation, supporting AML reviews to reduce fraud exposure through proactive analysis. Collaborated with compliance teams to support adherence to international standards.
Provided customer support for the T-Mobile account with voice and non-voice support in a fully remote setup. Handled support responsibilities within a customer service role from September 2018 to December 2019.
Fraud Analyst
Convergys
Dec 2015 - Aug 2018 (2 years 8 months)
Worked as a Fraud Analyst in a Citibank FEW environment. Performed fraud-analyst responsibilities between December 2015 and August 2018.
Handled B2B accounts receivables and payables collections as a Collections Officer. Worked in this role from November 2013 to January 2015.
Education
Degrees, certifications, and relevant coursework
FEATI University
Bachelor of Science, Computer Engineering
Pursued an undergraduate Bachelor of Science in Computer Engineering at FEATI University.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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