Irish Felesmenio
@irishfelesmenio
Experienced transaction risk analyst specializing in fraud detection, dispute resolution, and compliance.
PhilippinesWhat I'm looking for
I am an experienced Transaction Risk Analyst with a proven track record investigating fraud, managing disputes, and supporting global payments teams remotely for companies such as PayPal and JPMorgan Chase.
My strengths include high-volume transaction analysis, chargeback and dispute management in line with Visa and Mastercard rules, and implementation of risk mitigation strategies that reduced exposure while maintaining payment functionality.
I have hands-on experience with KYC investigations using LexisNexis, TransUnion, TruValidate and internal tools, as well as transaction monitoring, alert escalation, and workflow management to improve team productivity and resolution efficiency.
I bring additional skills in customer communication, regulatory compliance (BSA/AML), reporting and audits, and complementary capabilities in content creation and basic web tools, enabling effective cross-functional collaboration and operational support.
Experience
Work history, roles, and key accomplishments
Fraud Risk Investigator
Intelassist
Jan 2024 - Jun 2024 (5 months)
Evaluated and investigated potential fraud risk on customer accounts, conducting KYC checks and using LexisNexis, TransUnion, TruValidate and company tools to reduce fraud exposure.
PIInvestigated disputes and chargebacks, analyzed high-volume transactions to detect fraud trends and collaborated with cross-functional teams to optimize payment flows and ensure compliance with card scheme rules.
JCPerformed in-depth investigations into suspicious card applications and transactions, conducted KYC reviews, and resolved unauthorized activity, disputes, and transaction errors to reduce fraud losses.
Education
Degrees, certifications, and relevant coursework
Intelassist - Eastwood (training)
Certificate, Fraud Risk Investigation
2024 - 2024
Activities and societies: KYC using LexisNexis, TransUnion, TruValidate and company tools; basic WordPress and social media management coursework.
Completed a fraud risk investigator engagement and KYC-related virtual assistant training from January to June 2024.
PayPal Philippines, Inc. (employment-related training)
Professional Experience / Certificate, Risk Review / Fraud Detection
2019 - 2023
Activities and societies: Investigated chargebacks and disputes, analyzed transaction data, customer communications, payment optimization, and audit/reporting support.
Senior Risk Review Investigator role involving dispute and chargeback management, fraud detection, and regulatory compliance from August 2019 to October 2023.
JTJPMorgan Chase & Co. (employment-related training)
Professional Experience / Certificate, Credit Card Fraud Analysis / Branch Operations
2015 - 2019
Activities and societies: In-depth investigations of suspicious applications, identity theft, and fraud; operational support to U.S.-based branches.
Worked in credit card fraud analysis and senior branch operations support, conducting investigations and KYC reviews from June 2015 to August 2019.
Universidad de Sta. Isabel
Bachelor of Science, Business Administration (Financial Management)
2010 - 2013
Bachelor of Science in Business Administration with a major in Financial Management completed between 2010 and 2013.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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