Open to opportunities

Cheska Benegas

@cheskabenegas

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Risk analyst with strong skills in fraud detection and resolution.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities in risk management and fraud analysis.

I am a dedicated risk analyst with a solid background in customer service and fraud management. With two years of experience in chat and email support, I have honed my ability to provide technical assistance and solutions promptly and professionally. My time at Teleperformance taught me the importance of multitasking and effective communication, which I have carried into my current role.

Currently, I work at Ubiquity Global Services, where I investigate and resolve chargeback disputes while adhering to payment system requirements. My analytical skills allow me to monitor fraudulent activities and identify patterns that help improve our processes. I take pride in being a top performer, consistently tracking key performance indicators to enhance our fraud management strategies.

Experience

Work history, roles, and key accomplishments

Current

Risk Analyst

Current

Ubiquity Global Services

Jan 2022 - Present (3 years 5 months)

As a Risk Analyst, I investigate and resolve chargeback disputes while adhering to payment system requirements. I handle chargebacks for merchants by compiling evidence and ensuring high win rates. I also monitor fraudulent activities and track KPIs to identify improvement opportunities.

Chargebacks Fraud Detection Risk Analysis KPI Tracking Communication Problem Solving MS Office Analytical Skills

Customer Service Representative

Teleperformance

Aug 2019 - Sep 2021 (2 years 1 month)

Provided technical and product support via chat and email, ensuring prompt and courteous service. Monitored escalated fraud tickets and gathered personal information for KYC checks to prevent identity theft.