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Paolo Pasumbal

@paolopasumbal

Experienced fraud and claims analyst specializing in dispute resolution and chargeback management.

Philippines
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What I'm looking for

I seek a role focused on dispute resolution and fraud prevention where I can apply analytical skills, improve processes, mentor teammates, and reduce financial losses.

I am a highly skilled fraud and claims analyst with extensive experience handling end-to-end credit card disputes, chargebacks up to arbitration, billing disputes, and transaction errors. I have a proven track record at large BPO/financial services firms where I analyzed case documentation, corresponded with cardholders, merchants, and acquiring banks, and implemented recovery options to minimize losses.

I emphasize clear customer communication and team collaboration, providing guidance to peers and supporting phone teams to improve claims processing and customer satisfaction. I bring strong attention to detail, analytical problem-solving, and time management to roles focused on dispute resolution and fraud prevention.

Experience

Work history, roles, and key accomplishments

WL

Fraud and Claims Representative

Wells Fargo EGS, LLC

Mar 2022 - Jan 2024 (1 year 10 months)

Handled inbound calls to assist cardholders with filing disputes, prevented losses via chargebacks with Visa/Mastercard/Amex, and analyzed merchant documentation to support dispute cases.

US

Dispute Analyst

Ubiquity Global Services

Sep 2019 - Mar 2022 (2 years 6 months)

Reviewed disputed account items, processed disputes per association and federal guidelines, corresponded with cardholders and merchants, and managed prepaid negative balances to minimize losses.

Education

Degrees, certifications, and relevant coursework

De La Salle-College of Saint Benilde logoDB

De La Salle-College of Saint Benilde

Attended De La Salle-College of Saint Benilde; education details and degree not specified.

Tech stack

Software and tools used professionally

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Paolo Pasumbal - Senior Fraud and Claims Representative - Wells Fargo EGS, LLC | Himalayas