Paolo Pasumbal
@paolopasumbal
Experienced fraud and claims analyst specializing in dispute resolution and chargeback management.
What I'm looking for
I am a highly skilled fraud and claims analyst with extensive experience handling end-to-end credit card disputes, chargebacks up to arbitration, billing disputes, and transaction errors. I have a proven track record at large BPO/financial services firms where I analyzed case documentation, corresponded with cardholders, merchants, and acquiring banks, and implemented recovery options to minimize losses.
I emphasize clear customer communication and team collaboration, providing guidance to peers and supporting phone teams to improve claims processing and customer satisfaction. I bring strong attention to detail, analytical problem-solving, and time management to roles focused on dispute resolution and fraud prevention.
Experience
Work history, roles, and key accomplishments
Senior Fraud and Claims Representative
Wells Fargo EGS, LLC
Feb 2024 - Present (1 year 8 months)
Process end-to-end credit card disputes including chargebacks up to arbitration, provide guidance to phone team members, and communicate with customers to gather details and provide claim status updates.
Fraud and Claims Representative
Wells Fargo EGS, LLC
Mar 2022 - Jan 2024 (1 year 10 months)
Handled inbound calls to assist cardholders with filing disputes, prevented losses via chargebacks with Visa/Mastercard/Amex, and analyzed merchant documentation to support dispute cases.
Dispute Analyst
Ubiquity Global Services
Sep 2019 - Mar 2022 (2 years 6 months)
Reviewed disputed account items, processed disputes per association and federal guidelines, corresponded with cardholders and merchants, and managed prepaid negative balances to minimize losses.
Education
Degrees, certifications, and relevant coursework
De La Salle-College of Saint Benilde
Attended De La Salle-College of Saint Benilde; education details and degree not specified.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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