Charlene Castro

I am a highly experienced Customer Service Representative focused on debit card dispute resolution and fraud mitigation using the FISERV core banking platform.

As a designated Dispute Core Team Member, I hold 10 specialized dispute certifications and provide advanced guidance on initiating complex chargebacks and fraud cases to peers.

I consistently achieve perfect QA results and specialize in real-time risk mitigation, fraud alert handling (enFact), lost/stolen reporting, and using overrides/adjustments within FISERV to protect customers and reduce losses.

I am seeking a remote role in Financial Operations or Back Office Support where my initiation, investigation, and compliance expertise will increase accuracy, efficiency, and loss mitigation.