Jignesh SharmaJS
Open to opportunities

Jignesh Sharma

@jigneshsharma1

Experienced Customer Success Manager with a focus on client relationships.

India

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer satisfaction.

As a Customer Success Manager with over 9 years of experience, I have honed my skills in sales, marketing, project management, and customer success across various industries, including IT, digital marketing, and agri-tech. My journey has equipped me with the ability to manage projects effectively, support software solutions, and ensure customer satisfaction. I pride myself on being a reliable team player, dedicated to problem-solving and building strong client relationships to deliver impactful business outcomes.

Currently, at KhetiBuddy AgriTech Pvt. Ltd., I scout and onboard agribusinesses, providing them with the necessary training and marketing support to successfully adopt our solutions. My role involves developing SaaS product marketing strategies based on customer insights, conducting product demonstrations, and managing marketing campaigns to enhance brand visibility. I am passionate about optimizing processes and nurturing leads into successful closures, ensuring that our partners receive the best possible support.

Throughout my career, I have demonstrated my ability to coordinate projects, manage resources efficiently, and maintain clear communication with stakeholders. My commitment to quality and customer satisfaction drives me to continuously seek innovative solutions and improve service delivery. I am excited about the opportunity to leverage my expertise in a dynamic environment that values collaboration and growth.

Experience

Work history, roles, and key accomplishments

KL
Current

Customer Success Manager

KhetiBuddy AgriTech Pvt. Ltd.

Jul 2024 - Present (11 months)

Scouted, qualified, and onboarded agribusinesses, research and development institutes, and foundations interested in digitizing their operations. Supported partners through effective training, marketing, and sales collaterals to ensure successful onboarding and adoption of KhetiBuddy's solutions. Developed and implemented SaaS product marketing strategies based on customer insights to drive awaren

TL

Project Coordinator

Talkd Pvt. Ltd.

Nov 2021 - Present (3 years 7 months)

Assisted in developing comprehensive project plans, including timelines, milestones, and resource allocation, while coordinating with stakeholders to define scopes and deliverables. Acted as a liaison for clear communication, organized regular meetings, and tracked project progress, expenses, and tasks to ensure timely completion within budget. Monitored and managed risks throughout the project li

PL

Senior Sales & Marketing Executive

PurpleRadiance Technologies Pvt. Ltd.

Jun 2016 - Present (9 years)

Accountable for giving presentations and demonstrations to target audiences, developing a thorough understanding of service offerings to better upsell and cross-sell to clients. Actively established and maintained positive relationships with clients by providing exceptional customer experience, addressing their needs, and ensuring long-term partnerships. Collaborated across departments to ensure c

KI

Project Intern

Kadence International

May 2015 - Present (10 years 1 month)

Conducted in-depth market research and analysis to understand customer personas, industry trends, pain points, and preferences. Collected primary data from households in Pune city through questionnaires for various research projects, including quantitative analysis and sampling. Evaluated primary and secondary data, researching public preferences for TVS bikes, BRT Pune, bank services, and pharmac

Education

Degrees, certifications, and relevant coursework

Savitribai Phule Pune University logoSU

Savitribai Phule Pune University

MBA in Marketing Management, Marketing Management

Studied Marketing Management at Savitribai Phule Pune University. Gained expertise in various aspects of marketing and business strategy.

Savitribai Phule Pune University logoSU

Savitribai Phule Pune University

Bachelor of Science, Electronics

Completed a Bachelor of Science in Electronics at Savitribai Phule Pune University. Focused on the fundamentals and applications of electronics.

Tech stack

Software and tools used professionally

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