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Rajit Divetia

@rajitdivetia

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Dynamic banking professional with 25 years of diverse BFSI experience.

India

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What I'm looking for

I am looking for a senior leadership role that fosters innovation and strategic growth.

I am a dynamic banking professional with over 25 years of diverse experience in the Banking, Financial Services, and Insurance (BFSI) sector, specializing in Retail Banking Operations, Internal Audit, Process Control, and Operations Risk Management. My career is marked by a proven track record of leading large teams and implementing process improvements that drive digital transformation, enhancing customer experience and operational efficiency. I am adept at ensuring regulatory compliance and managing stakeholder relationships effectively.

Throughout my career, I have directed end-to-end liability service operations across India, overseeing teams of over 200 members. I have successfully integrated AI and RPA solutions to elevate customer service efficiency, achieving significant reductions in turnaround times and operational costs. My commitment to delivering strategic business outcomes is evident in my ability to optimize processes and drive business growth across pan-India operations, making me a valuable asset to any organization.

Currently, I am seeking senior leadership roles where I can leverage my expertise in banking operations, process optimization, internal audit, and risk management to drive strategic growth and improve operational efficiency. I am dedicated to delivering results and am eager to contribute to an organization that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Vice President

Current

Axis Bank

Jun 2021 - Present (4 years)

Directed end-to-end liability service operations across India, overseeing a team of 200+. Elevated customer service efficiency by integrating AI and RPA solutions, significantly reducing turnaround times and operational costs while maintaining high compliance rates.

Compliance Management Team Leadership Process Optimization Risk Management Stakeholder Management

Vice President - Operations

Lendingkart Finance Ltd

Jul 2019 - Feb 2021 (1 year 7 months)

Led unsecured MSME loan operations, managing fulfillment and KYC verification processes. Achieved significant productivity increases and improved conversion rates through optimized training and incentive structures.

KYC Process Improvement Team Management Conversion Rate Optimization Customer Onboarding Risk Mitigation SLA Management

Director, Retail Liability Operations

IDFC First Bank

Jan 2015 - May 2019 (4 years 4 months)

Managed centralized liability operations, ensuring compliance with RBI guidelines and achieving zero unresolved audit cases. Pioneered digital transformation strategies to enhance customer satisfaction and operational efficiency.

Regulatory Compliance Digital Transformation Audit Management Customer Satisfaction Risk Management Team Leadership

Vice President - Operational Risk Manager

Kotak Mahindra Bank

Jul 2014 - Jan 2015 (6 months)

Developed frameworks to identify and mitigate operational risks, ensuring effective risk control in consumer banking. Coordinated with compliance and IT security teams to maintain adherence to regulatory guidelines.

Risk Mitigation Framework Team Collaboration Compliance Process Improvement Audit Management

Assistant Manager - Small Enterprises Group

ICICI Bank Limited

Dec 2002 - Jul 2003 (7 months)

Acquired and developed relationships with SME clients, achieving monthly targets for new account openings. Enhanced lead generation efficiency through structured pipelines, resulting in improved conversion rates.

Lead Generation Sales Strategy Customer Acquisition Cross Selling Efficiency Improvement Team Management

Education

Degrees, certifications, and relevant coursework

Symbiosis Institute of Business Management

Post Graduate Diploma in Business Administration, Finance

2006 -

Completed a Post Graduate Diploma in Business Administration with a specialization in Finance, focusing on advanced financial management, investment analysis, and strategic financial planning.