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Diamond Raj

@diamondraj

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Strategic Business Execution Consultant with 9 years of experience.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, innovation, and collaboration in a dynamic environment.

I am a Strategic Business Execution Consultant with over 9 years of experience in financial operations, payment systems, and process optimization. My expertise lies in managing high-value transactions and implementing automation solutions that have significantly reduced turnaround times by 30%. I am adept at leveraging tools like SQL, Splunk, and Glassbox to derive data-driven insights and ensure seamless system integrations.

Throughout my career, I have demonstrated strong leadership and stakeholder management skills, mentoring teams and driving cross-functional collaboration to achieve business goals in investment banking and financial services. I have received accolades such as the 'Best DB Employee of the Year' award for my outstanding contributions and have successfully led strategic initiatives that improved digital payment operations and enhanced performance metrics.

Experience

Work history, roles, and key accomplishments

Current

Business Execution Consultant

Current

Wells Fargo

Sep 2024 - Present (10 months)

Led strategic initiatives in the SDI group, improving digital payment operations and achieving performance goals. Resolved complex production issues for payment products (Zelle, Wires, Bill Pay, Direct pay) reducing resolution time.

Digital Payments Root Cause Analysis Process Optimization Stakeholder Management SQL Glassbox Splunk Jira Confluence

Team Leader – Wholesale Payment Operations

JP Morgan Chase & Co.

Jun 2021 - Jul 2024 (3 years 1 month)

Led client implementation and onboarding, ensuring error-free payment processing and reducing operational charges. Managed high-value transactions (ACH, Wires, SEPA, SWIFT payments) and conducted UAT testing for new payment products, reducing errors by 15%.

Payments Operations Process Automation UAT Team Leadership Stakeholder Management Regulatory Compliance Escalation Management Agile Scrum

Regression Implementation Manager

JP Morgan Chase & Co.

Jun 2021 - Jul 2024 (3 years 1 month)

Managed the implementation of regression testing for client-selected products and services in production, utilizing a unique IR ID for comprehensive client information access. Coordinated the creation of project IDs aligned with statement of work (SOW) requirements, and developed testing reference forms and account matrices to comprehend the scope and testing needs.

Regression Testing Implementation Project Management Host To Host Systems Technical Implementation

Financial Analyst

Deutsche Bank (DBOI)

Jun 2016 - May 2021 (4 years 11 months)

Investigated payments to ensure timely receipt of funds by the final customer and interacted with external client support agents to promptly resolve urgent payment transactions. Conducted reconciliation to settle outstanding funds and compensation calculation based on I.F.S.A. rules, balancing transfers for top customer accounts daily, and handling transactions in multiple currencies.

Risk Assessment Payment Investigation Reconciliations Cross Border Payments FX Options

Education

Degrees, certifications, and relevant coursework

St. Joseph's College

Master of Business Administration, Business Administration

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business operations and leadership.

St. Claret College of Commerce

Bachelor of Commerce, Finance

Obtained a Bachelor of Commerce degree with a specialization in Finance. Developed a strong foundation in financial concepts, accounting principles, and economic analysis.