Diamond Raj

Led strategic initiatives in the SDI group, improving digital payment operations and achieving performance goals. Resolved complex production issues for payment products (Zelle, Wires, Bill Pay, Direct pay) reducing resolution time.

Managed the implementation of regression testing for client-selected products and services in production, utilizing a unique IR ID for comprehensive client information access. Coordinated the creation of project IDs aligned with statement of work (SOW) requirements, and developed testing reference forms and account matrices to comprehend the scope and testing needs.

Led client implementation and onboarding, ensuring error-free payment processing and reducing operational charges. Managed high-value transactions (ACH, Wires, SEPA, SWIFT payments) and conducted UAT testing for new payment products, reducing errors by 15%.

Investigated payments to ensure timely receipt of funds by the final customer and interacted with external client support agents to promptly resolve urgent payment transactions. Conducted reconciliation to settle outstanding funds and compensation calculation based on I.F.S.A. rules, balancing transfers for top customer accounts daily, and handling transactions in multiple currencies.

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business operations and leadership.

Obtained a Bachelor of Commerce degree with a specialization in Finance. Developed a strong foundation in financial concepts, accounting principles, and economic analysis.