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abhishek mathur

@abhishekmathur

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I scale SaaS and HCM delivery organizations, improving go-lives and client outcomes.

India

Message

What I'm looking for

I'm looking to lead SaaS, HCM or workforce-management delivery at scale, shaping operating models, implementation governance, client outcomes and leadership capability.

At Vensure Employer Services, I build and scale HCM and workforce-management delivery for 2,500+ client accounts across project management, business analysis and client solutions leadership.

I own $3M+ in delivery accountability and improved delivery capacity and on-time go-live performance by 35%. By standardizing the implementation lifecycle, I reduced client go-live timelines by 20% and accelerated escalation resolution by 40% across 50+ concurrent programs.

Previously, I led analytics and digital transformation at Caldera Solutions, where Power BI dashboards cut manual executive reporting effort by 50%. I also directed a 500+ member retail banking operation at Axis Bank, delivering 5x business growth while improving CSAT and lowering operating costs.

My background spans HCM, workforce management, client delivery, banking operations, complaints governance, fraud risk and enterprise transformation. I bring PMP-certified delivery leadership, operating-model design and a focus on customer outcomes, governance and developing strong teams.

Experience

Work history, roles, and key accomplishments

Current

Associate Vice President

Current

Vensure Employer Services

Apr 2023 - Present (3 years 5 months)

Built and scaled a multi-tier HCM/workforce-management delivery organization serving 2,500+ client accounts. Improved delivery capacity and on-time go-live performance by 35% and reduced go-live timelines by 20%.

HCM Workforce Management Client Solutions Implementation Leadership Professional Services Global Delivery Portfolio Management P&L management Client Onboarding Go Live Governance Escalation Management Customer Experience Capacity Planning Operating Model Design Process Standardization Product Collaboration UAT Agile Leadership Development

Senior Manager

SBI Card

Jan 2022 - Mar 2023 (1 year 2 months)

Led governance across high-volume credit-card operations, partnering with Credit, Collections, Risk and Operations teams. Reduced complaint volume by 40% and resolution turnaround time by 28%.

Credit Card Operations Governance Complaint Management Root Cause Analysis Workflow Automation Regulatory Compliance Data Analysis

Senior Manager

Axis Bank

Jul 2019 - Jan 2022 (2 years 6 months)

Directed a 500+ member retail banking operation supporting personal loans, credit cards, liabilities and customer servicing. Delivered 5x business growth from INR 10M to INR 50M through operating-model transformation.

Retail Banking Operations Management Customer Service Workforce Scheduling Productivity Improvement Cost Reduction Process Improvement Coaching

Project Manager

Caldera Solutions

Aug 2015 - Jul 2019 (3 years 11 months)

Led business transformation, analytics and governance initiatives across multiple client engagements. Delivered a 4-year portfolio on time and on budget through governance checkpoints and risk registers.

Business Transformation Analytics Governance Requirements Management Design Development Testing Deployment Power BI Stakeholder Communication Risk Management Project Management

Operations & Compliance Lead

Barclays Shared Services

Sep 2011 - Sep 2015 (4 years)

Led credit-card transaction monitoring and fraud-risk operations supporting nine international markets. Reduced fraud-investigation cycle time by 22% through process redesign and data-driven case analysis.

Credit Card Operations Transaction Monitoring Investigation Governance Compliance Process Redesign Data Analysis