Open to opportunities

Jide Santos

@jidesantos

Inside sales accounts manager specializing in supply chain administration, inventory/shipment coordination, and customer satisfaction.

United States

Message

What I'm looking for

I’m looking for a customer-focused inside sales or sales-ops role where I can manage accounts, keep orders and inventory accurate, coordinate shipments, and collaborate cross-functionally to deliver measurable service and revenue results.

I’m a highly motivated, results-oriented inside sales professional with 5+ years of experience in supply chain administration. I’m adaptable and transformational—able to work independently, make critical decisions during challenges, and turn complexity into effective solutions that support organizational goals.

Across my roles, I’ve managed key regional and national accounts by providing pricing, product availability, and application guidance, while coordinating with sales, purchasing, and operations to ensure accuracy and efficiency. I understand the contractual nature of purchase orders, the key players in supply chain operations, and the importance of details on PO documents and the laws that bind international and regional shipments.

In account management, I drive quote support, order/data entry, sourcing, logistics, shipment scheduling, and record management—then stay proactive in removing friction from the customer experience. I’ve also improved workflow efficiency by proactively solving product and service issues, and I’ve met and exceeded sales revenue and gross profit goals through strategic execution.

I bring strong operational competence in ERP and data systems, using tools like Epicor ERP, SAP, Oracle (NetSuite), SAGE, Salesforce, and multiple CRM workflows to track shipments, monitor inventory, process purchase orders, and resolve order abnormalities and returns (RMAs). I’m particularly effective at maintaining data quality, updating planning and commodity stakeholders with supplier and lead-time intelligence, and expediting import shipments to avoid shortages or line-down.

Experience

Work history, roles, and key accomplishments

Inside Sales Representative

Nefco Corporation

Jan 2026 - May 2026 (4 months)

Provided pricing, product availability, and application guidance while coordinating with sales, purchasing, and operations to ensure accurate order handling and customer satisfaction. Managed key accounts and executed strategic sales to meet revenue and gross profit goals.

Inside Sales Account Management Pricing Customer Relationship Management (CRM)Product Knowledge Customer Satisfaction Cross Functional Collaboration

Inside Sales Representative

ITW Graphics

Oct 2025 - Dec 2025 (2 months)

Managed customer accounts by tracking shipments and monitoring inventory, handling inquiries on orders, pricing, scheduling, and shipping. Coordinated with cross-functional teams to resolve product and service issues and improve workflow efficiency.

Inside Sales Order Inquiries Shipment Tracking Scheduling ERP Order Support Cross functional Coordination

Inside Sales Accounts Manager

Wurth Industry

May 2024 - Aug 2025 (1 year 3 months)

Managed North East accounts including quote support, order/data entry, sourcing, logistics coordination, and record management while responding to customer inquiries. Coordinated import shipments and expediting to prevent shortages, and updated planners/commodity managers with supplier, cost, lead-time, and compliance information.

Account Management Quoting Data Entry Logistics Coordination Sourcing ERP Data Maintenance Expediting Inventory Forecasting & Compliance

Accounting Clerk

Designs For Health

Feb 2024 - Apr 2024 (2 months)

Created vendor records for practitioners and set up tax and banking information for vendors in Canada and the US. Verified tax classifications and 1099 eligibility, audited vendor-record anomalies, and handled tax form inquiries via email and phone.

Vendor Records Tax Setup (US Canada)1099 Eligibility Verification Banking Information Setup Data Auditing Administrative Support

Inside Sales & Customer Service

Nord Gear

May 2022 - Jan 2024 (1 year 8 months)

Delivered customer support by resolving inbound inquiries across phone, email, and live chat in a fast-paced environment. Used consultative selling to recommend solutions, handled quotes and order placement using ERP systems, and maintained accurate customer interaction histories in CRM.

Customer Service Inside Sales Consultative Selling Returns Processing Lead Qualification

Order and Data Entry Specialist

Echo Engineering

Aug 2021 - Apr 2022 (8 months)

Processed incoming orders from multiple channels and maintained accurate customer and product data in databases with strong attention to detail. Managed RFQ-based procurement using MRP, supported purchase order and pricing changes, resolved order abnormalities and RMAs, and generated order and inventory status reports.

Order Entry RFQ MRP System Support Purchase Order Management Customer Support

Customer Service Representative

Stash

Feb 2020 - Jul 2021 (1 year 5 months)

Served as the primary point of contact for customers, resolving inquiries and educating clients on financial products and services. Collaborated with operations, lending, and compliance to address complex issues, maintained CRM records, and protected client privacy and confidentiality.

Customer Support CRM Software Financial Products & Compliance Confidentiality

Election Aid

Wisconsin Elections Commission

Sep 2019 - Nov 2019 (2 months)

Supported election campaign planning and execution while ensuring compliance with electoral regulations. Coordinated campaign logistics and voter outreach activities, maintained voter databases, produced briefing materials, and collaborated with campaign staff and volunteers.

Voter Outreach social media engagement Campaign Logistics Briefing Document Research Vendor coordination Compliance With Electoral Regulations