At Tremco Roofing Incorporation, I manage assigned accounts in the Gulf Coast and International regions and serve as the primary point of contact. I coordinate with operations, finance, product, and support teams to meet customer and sales representative requirements.
I provide pricing, delivery dates, and tracking information, and conduct live Teams sessions for customer and sales support. I also handle account inquiries and escalations, and track account performance and customer satisfaction.
At Venture Lighting International, I managed sales order intake, quotes, and claims, and responded to customer and channel partner requests. I also handled payment arrangements, invoice payments, credit holds, and chargebacks.
Earlier, as a Supply Chain Planner at Hunter International: BASF, I processed drop shipments and restocking orders in SAP and coordinated shipping through carrier portals. At Kichler Lighting, I supported customers with product availability and order updates, processed returns, and maintained order information across brand portals and e-commerce platforms.
