Open to opportunities

Erica Villalon

@ericavillalon

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Dedicated professional seeking opportunities for continuous improvement.

Philippines

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What I'm looking for

I am looking for a full-time position where I can apply my skills and contribute to continuous improvement in a dynamic environment.

I am a highly motivated individual with a strong background in customer support and data management. With experience as a Data Enrichment Associate at Bold Business PH, I have honed my skills in data entry, market research, and maintaining data confidentiality. My role involved verifying and validating data accuracy, which has equipped me with a keen attention to detail.

Previously, I worked as a Content Moderator at Alorica Philippines, where I reviewed user-generated content to ensure a safe online environment. This position allowed me to develop my analytical skills and foster a creative spirit while ensuring users could interact without fear of deception. My experience as a Virtual Assistant further enhanced my organizational skills and ability to manage multiple tasks efficiently.

Experience

Work history, roles, and key accomplishments

Data Enrichment Associate

Bold Business PH, Inc.

May 2023 - May 2024 (1 year)

Inputted raw data into computer systems and databases, ensuring accuracy and validation of entered information. Updated existing records with new information while maintaining data confidentiality and security.

Data Entry Data Validation Data Security Database Management Administrative Support

Content Moderator

Alorica Philippines

Mar 2021 - Apr 2023 (2 years 1 month)

Reviewed and analyzed user-generated content posts on the platform, controlling inappropriate videos and audios to protect users' physical and emotional health. Helped build user trust in the platform by ensuring a safe interaction environment.

Content Moderation Content Review Platform Security

Virtual Assistant

Screenshot Outsourcing Corp.

Jan 2017 - Aug 2020 (3 years 7 months)

Managed email and phone call responses, prepared customer spreadsheets, and maintained online records. Organized client and manager calendars, and handled reservations and payments.

Calendar Management Data Entry Customer Service Administrative Support

Virtual Host

Zebra Lounge Corp.

Jun 2015 - Apr 2016 (10 months)

Assisted client inquiries through various online platforms such as Airbnb, Travelmob, HomeAway, Flipkey, Tripadvisor, and Booking.com. Professionally responded to inquiries, organized client/manager calendars, and handled reservations and payments.

Customer Service Calendar Management Payment Processing

Education

Degrees, certifications, and relevant coursework

AMA Computer Learning Center

Associate in Business Office Administration Services, Business Office Administration Services

Studied business office administration services, gaining knowledge and skills applicable to various professional fields. Focused on continuous improvement and practical application of learned concepts.