Open to opportunities

Conie Cañete

@coniecaete

Message

I moderate platform content, verify data, and support customers through accurate multichannel operations.

Philippines

Message

What I'm looking for

I'm looking for a role where I can apply content moderation, customer support, data verification, and administrative skills while maintaining accuracy, policy compliance, and quality standards.

I've moderated photo and video ads, listings, and community content at Wipro Philippines and Alorica Philippines, identifying policy violations and helping protect users from harmful, misleading, and inappropriate material.

As a freelance HVAC Dispatcher, I handled customer inquiries, communicated technician ETAs, documented call resolutions, and managed phone, email, and text follow-ups for warranty notifications and contract renewals.

I also bring data-entry, verification, online research, and outbound calling experience from Infoway Process Solutions and Survey Sampling International Philippines. I focus on accurate records, confidentiality, policy compliance, and dependable customer communication.

Experience

Work history, roles, and key accomplishments

Associate (Content Moderator)

Wipro Philippines

Nov 2024 - Jun 2026 (1 year 7 months)

Analyzed and moderated photo and video ads/listings, identifying and flagging content that violated platform policies. Protected users by removing or restricting inappropriate, misleading, or harmful content while maintaining accuracy and quality standards.

Content Moderation Policy Compliance Quality Assurance Attention To Detail

HVAC Dispatcher

Freelance

Jul 2025 - Nov 2025 (4 months)

Handled customer inquiries, provided accurate technician ETAs, and detailed every call resolution and system update within the company database. Managed multichannel follow-ups via phone, email, and text to notify customers of expiring warranties, log communications, and drive contract renewals.

Customer Service Phone Communication Database Management Multichannel Communication

Customer Experience Associate

Alorica Philippines

Aug 2023 - Oct 2024 (1 year 2 months)

Reviewed and moderated video and photo content, flagging materials that violated community guidelines. Ensured compliance with platform policies by identifying inappropriate, harmful, or sensitive content while maintaining quality standards.

Content Moderation Policy Compliance Quality Assurance Attention To Detail

Tele-Encoder

Infoway Process Solutions

Feb 2023 - Jul 2023 (5 months)

Encoded information into company systems and conducted outbound calls and emails for data verification while ensuring accuracy and confidentiality. Conducted online research to verify contact information, maintain accurate records, and meet project deadlines.

Data Entry Data Verification Internet Research

Market Researcher

Survey Sampling International Philippines

Jul 2018 - Oct 2018 (3 months)

Conducted outbound survey calls to collect customer feedback, opinions, and demographic data using company scripts. Documented accurate survey responses and submitted completed surveys after each call.

Market Research Data Collection Documentation