Jhon mark Eblacas
@jhonmarkeblacas
I resolve customer inquiries and improve tracking workflows for business care operations.
PhilippinesWhat I'm looking for
I've supported T-Mobile Business Care operations at Startek Philippines, resolving customer concerns, tracking shipments in real time, updating records, generating reports, and improving workflow organization.
I've also coordinated HR events and recognition initiatives by managing timelines and collaborating with department heads on strategic plans. Earlier, I volunteered with the Philippine Red Cross, using clear communication to support tracking activities and assist people in shelters and group homes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Startek Philippines
Nov 2021 - Jan 2026 (4 years 2 months)
Handled customer service duties including tracking and tracing shipments, assisting with customer concerns, and maintaining accurate records. Improved team productivity through regular communication and progress updates.
Education
Degrees, certifications, and relevant coursework
Highway Hills Integrated School
High School Diploma, Accountancy and Business Management
2017 - 2019
Graduated from Highway Hills Integrated School with a focus on Accountancy and Business Management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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