Open to opportunities

Jhonangel AAG

@jhonangelaag

Message

I resolve bilingual customer issues and keep fast-paced operations running smoothly.

United States

Message

What I'm looking for

I'm looking for a fully remote role where I can support customers in English and Spanish, resolve technical or account issues, and contribute reliable leadership in a fast-paced team.

I've managed daily operations at NAYA in Philadelphia, resolving customer escalations directly while keeping a high-volume location running smoothly.

I supervised and trained staff, handled scheduling, staffing, inventory, and shift coverage, and balanced competing priorities under pressure.

Through freelance digital media work, I've partnered directly with clients from brief to delivery, producing video, photography, graphics, branding, and website layouts.

I'm fluent in English and Spanish and bring Google IT Support training in troubleshooting software, hardware, accounts, Windows, Linux, networking, and Python. I'm set up to work remotely full time.

Experience

Work history, roles, and key accomplishments

Manager

NAYA

Jan 2024 - Jan 2026 (2 years)

Ran daily operations for a high-volume, customer-facing location. Supervised and trained a team, handled escalations, and owned scheduling, staffing, and inventory.

Team Supervision Training Scheduling Inventory Management Escalation Handling Customer Service

Freelance Digital Media

Self Employed

Jan 2024 - Jan 2026 (2 years)

Worked directly with clients from brief to delivery, scoping work, managing revisions, and producing video, photography, graphics, and branding for social and web.

Video Production Photography Graphic Design Branding Web Design Client Management