Marquel West
@marquelwest
Operations and technical support professional specializing in remote problem resolution, customer loyalty, and efficient daily operations.
United StatesWhat I'm looking for
I’m a detail-oriented professional with extensive experience in remote technical problem resolution, daily operations, and proactive customer service. I’m known for navigating complex documentation, explaining policy terms clearly, and resolving billing inquiries with a focus on calm, effective outcomes.
In operations, I’ve managed day-to-day workflows and strengthened team performance through direct and virtual-ready communication. I supervised a team of 7–9 workers on an assembly line, trained employees on safety protocols and quality control processes, and supported workers with guidance to keep operations running smoothly.
Outside of operations, I’ve delivered remote troubleshooting for computers, camera equipment, and software while also leading account management and proactive customer outreach. Whether coordinating rentals and reviewing terms for signatures or engaging customers to identify needs and develop solutions, I bring structure, responsiveness, and accountability to every interaction.
Experience
Work history, roles, and key accomplishments
Machine Operator
American Textile Co.
Feb 2023 - Present (3 years 4 months)
Trained employees on safety protocols, proper machinery use, and quality control processes while providing day-to-day guidance to support worker performance. Supervised a team of 7–9 workers in the assembly line department to maintain efficient operations.
Freelance Photographer
Freelance
Aug 2017 - Present (8 years 10 months)
Provided remote problem resolution for computers, camera equipment, and software to ensure timely customer support. Managed client accounts through proactive outreach and customer service strategies to strengthen long-term membership loyalty.
Operations Manager
CW Studios, LLC
Aug 2016 - Nov 2019 (3 years 3 months)
Coordinated cross-functional initiatives across multiple departments to support high customer satisfaction in a fast-paced environment. Managed daily operations, workflow, and resource allocation while providing performance feedback and virtual-ready communication.
Equipment Rental Coordinator
American InterContinental University
Aug 2015 - Jul 2016 (11 months)
Assisted customers with equipment rental rates, terms, and conditions while handling overdue rental outreach to billing parties. Explained policies, reviewed documentation, and secured required signatures to ensure compliance.
Education
Degrees, certifications, and relevant coursework
American InterContinental University
Bachelor of Arts, TV/Film/Media Production
2016 -
Bachelor of Arts in TV/Film/Media Production at American InterContinental University starting in 2016.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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