Erick Garcia

Set up and operated filming, lighting, and audio equipment for a sports podcast and analyzed YouTube analytics to optimize content strategy, increasing audience engagement. Fostered community interaction by responding to comments and messages.

Represented the organization at events and coordinated activities across diverse stakeholders while driving continuous improvement and innovation in service delivery. Independently managed relationships and outreach initiatives.

Streamlined order fulfillment and inventory management while evaluating print orders and maintaining production equipment to ensure timely, high-quality deliveries. Performed quality control on printers and laser engravers.

Provided IT support including PC diagnostics, hardware replacement, software installation, server and VoIP maintenance, and data migrations, while managing help-desk tickets and logistics for IT assets. Improved system reliability across the organization.

Managed vehicle flow and provided self-parking services for large events, reducing wait times and improving parking throughput during the Houston Livestock Show and Rodeo.

Performed PC hardware installation, repair, preventative maintenance, and LAN/WAN troubleshooting while translating technical issues into clear guidance for end users. Responded to and resolved end-user support requests.

Set up and operated lathes, mills, and grinders to machine exotic alloys to strict tolerances, read blueprints, and used precision measuring tools to ensure compliance with design specifications.

Completed a Bachelor of Science in Technical Management with a major in Computer Information Systems, graduating in June 2007.

Earned a certificate in Machine Operations Technology and Manufacturing Processing in May 1998.

Graduated with a High School Diploma in June 1995.