Synthia Shamoonnia
@synthiashamoonnia
Resourceful Media and Operations Specialist with 10+ years of experience.
What I'm looking for
I am a Media and Operations Specialist with over a decade of experience in autonomous systems and media asset coordination. My career has been defined by my ability to manage complex equipment and support digital operations in high-pressure environments. I excel in troubleshooting technical issues and maintaining organized workflows, ensuring that teams are prepared for both offsite and client-facing operations.
Throughout my professional journey, I have collaborated with cross-functional teams, including engineering and production management, to enhance operational efficiency. My role as a Project Manager at LG Homebuilders has allowed me to lead daily digital operations and improve turnaround times by addressing service and system issues effectively. Previously, as a Customer Success Manager at Google, I oversaw customer escalations and contributed to the successful deployment of autonomous systems.
Experience
Work history, roles, and key accomplishments
Project Manager
LG Homebuilders, Inc
Mar 2022 - Present (3 years 3 months)
Led daily digital and technical operations, tracked service and system issues using Google Suite and internal tools. Collaborated with engineering and support staff to identify and fix equipment issues, improving operational turnaround time. Maintained safe and organized workflows for offsite and client-facing operations.
Customer Success Manager
Google (via VACO)
Jun 2013 - Feb 2022 (8 years 8 months)
Oversaw customer escalations and troubleshooting for autonomous system deployments using Jira and internal platforms. Managed media and ticket documentation, escalating persistent issues and proposing technical improvements. Assisted with robotic system testing and field support across geographically dispersed teams.
Senior Sales Consultant
J. Crew
Jun 2003 - Jun 2013 (10 years)
Built a loyal customer base through relationship management and accurate issue resolution. Maintained high performance through targeted outreach, systemized client tracking, and organized campaign documentation.
Education
Degrees, certifications, and relevant coursework
Dominican University of California
Bachelor of Arts, Business Administration
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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