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Open to opportunities

Synthia Shamoonnia

@synthiashamoonnia

Resourceful Media and Operations Specialist with 10+ years of experience.

United States

What I'm looking for

I am looking for a role that allows me to leverage my technical skills in a collaborative environment, focusing on operational efficiency and customer success.

I am a Media and Operations Specialist with over a decade of experience in autonomous systems and media asset coordination. My career has been defined by my ability to manage complex equipment and support digital operations in high-pressure environments. I excel in troubleshooting technical issues and maintaining organized workflows, ensuring that teams are prepared for both offsite and client-facing operations.

Throughout my professional journey, I have collaborated with cross-functional teams, including engineering and production management, to enhance operational efficiency. My role as a Project Manager at LG Homebuilders has allowed me to lead daily digital operations and improve turnaround times by addressing service and system issues effectively. Previously, as a Customer Success Manager at Google, I oversaw customer escalations and contributed to the successful deployment of autonomous systems.

Experience

Work history, roles, and key accomplishments

LI
Current

Project Manager

LG Homebuilders, Inc

Mar 2022 - Present (3 years 3 months)

Led daily digital and technical operations, tracked service and system issues using Google Suite and internal tools. Collaborated with engineering and support staff to identify and fix equipment issues, improving operational turnaround time. Maintained safe and organized workflows for offsite and client-facing operations.

GV

Customer Success Manager

Google (via VACO)

Jun 2013 - Feb 2022 (8 years 8 months)

Oversaw customer escalations and troubleshooting for autonomous system deployments using Jira and internal platforms. Managed media and ticket documentation, escalating persistent issues and proposing technical improvements. Assisted with robotic system testing and field support across geographically dispersed teams.

Education

Degrees, certifications, and relevant coursework

Dominican University of California logoDC

Dominican University of California

Bachelor of Arts, Business Administration

Tech stack

Software and tools used professionally

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Synthia Shamoonnia - Project Manager - LG Homebuilders, Inc | Himalayas