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Jhenelle Tucker-Faust

@jhenelletucker-faust

Message

Global resource manager and implementation consultant specializing in HRIS and benefits solutions.

United States

Message

What I'm looking for

I seek a role where I can lead implementation and resource strategy, apply data-driven optimization, mentor teams, and deliver scalable HRIS/benefits solutions in a collaborative, growth-focused environment.

I am a seasoned implementation consultant and global resource manager with 20 years of experience delivering HRIS and employee benefits solutions for enterprise clients. I lead end-to-end implementations, align technology with business goals, and drive measurable improvements in delivery efficiency and backlog reduction.

My work routinely includes strategic resource planning, data-driven prioritization, and process optimization—most recently reducing a portfolio backlog from 200 to 69 and eliminating a 12–14 week scheduling backlog. I serve as an escalation lead, partner with sales to articulate ROI, and mentor teams to maintain high consulting standards.

I hold certifications including CEBS and RMCP and technical credentials in Dayforce and data analysis tools. I focus on building scalable, sustainable solutions that improve operational agility, client satisfaction, and cross-functional alignment.

Experience

Work history, roles, and key accomplishments

Current

Principal Resource Manager

Current

Ceridian Dayforce

Jan 2023 - Present (3 years)

Optimized global resource allocation and reduced VAS portfolio backlog from 200 to 69 while eliminating a 12–14 week Advanced Scheduling backlog through workflow improvements and strategic staffing.

Resource Management Workforce Optimization Process Improvement Data Analysis Stakeholder Management Change Management Communication

Service Principal Consultant

Ceridian Dayforce

Jan 2021 - Jan 2023 (2 years)

Led discovery-to-go-live implementations for multiple Fortune 500 retail clients, presented data-driven ROI to sales, and drove continuous product and process improvements.

Client Management Solution Design Go To Market ROI Analysis Testing Continuous Improvement

Senior Implementation Consultant

Ceridian Dayforce

Jan 2015 - Jan 2021 (6 years)

Directed full implementation lifecycles for Dayforce HCM benefits modules for clients >5,000 employees, mapped technical specifications, and improved integrations and task workflows to reduce delays.

Benefits Configuration Integration Testing Quality Assurance Project Management

Senior HCM Consultant

HCL Axon

Jan 2014 - Dec 2015 (1 year 11 months)

Served as benefits subject matter expert delivering strategic guidance, resolving complex client issues, and mentoring junior consultants to drive successful HCM project outcomes.

HCM Mentorship Requirements Gathering

Education

Degrees, certifications, and relevant coursework

DeVry University

Bachelor of Science, Healthcare Technical Management

Completed coursework toward a Bachelor of Science in Healthcare Technical Management with a specialization in Project Management; some coursework completed in Atlanta, GA.