Jhalyn Holmes
@jhalynholmes
I resolve high-volume customer issues across healthcare, retail, and remote support channels.
United StatesWhat I'm looking for
I've supported customers at CVS Health, OU Health, Scotts Lawn Service, and Badcock Home Furniture & More, handling account concerns, orders, billing, scheduling, and service issues.
At CVS Health, I handle 40–60 customer interactions daily through phone and support channels, document interactions accurately, and resolve problems while maintaining a positive customer experience. At Scotts Lawn Service, I managed 30–50 daily inquiries related to services, scheduling, billing, and account concerns.
I bring experience in customer and patient engagement, sales-oriented service, data entry, CRM systems, Microsoft Office, and fast-paced remote communication. I'm seeking a remote customer service role where I can use my attention to detail and customer-focused support skills.
Experience
Work history, roles, and key accomplishments
Customer Advocate Specialist
CVS Health
Jan 2023 - Present (3 years 8 months)
Handled 40-60 customer interactions daily via phone and support channels, resolving issues and maintaining positive experiences. Documented interactions and updated records accurately while managing multiple inquiries.
Education
Degrees, certifications, and relevant coursework
North Forsyth High School
High School Diploma, General Studies
2019 - 2022
Earned a high school diploma from North Forsyth High School from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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