Open to opportunities

Jewel Rainville

@jewelrainville

Account Manager delivering specialized customer support and accurate data operations across payments and account issues.

United States

Message

What I'm looking for

I’m looking for great opportunities where I can use my customer service strengths, management experience, and accurate data entry to deliver real solutions. I learn quickly, work hard, and want a team that supports weekly goals and continuous improvement.

I’m a positive, engaging, and hard working Account Manager who builds trust by solving customer needs quickly and professionally. I assist card holders with making/scheduling payments, navigating data issues, and updating account information with care and accuracy.

In my current role with Mission Lane, I provide on-the-spot solutions for scenarios involving purchases, fraud, payment arrangements, and account inquiries. I also support weekly team meetings to review the proper course of action, strengthen company-wide knowledge, and map out plans for the week—while performing account-specific data entry.

Before this, I led operations in retail and warehouse environments, handling inventory, metrics, cash handling, order processing, logistics, and team support. From department leadership to packing and route-driving responsibilities, I bring a strong customer service mindset, reliable execution, and rapid knowledge obtainment to every opportunity.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Mission Lane

Apr 2024 - Present (2 years 2 months)

Assisted card holders with making and scheduling payments, resolving account data issues, and updating account information. Provided solutions for purchase-related scenarios, fraud/payment arrangements, and account inquiries while supporting weekly team review meetings.

Customer Service Account Management Payment Processing Payment Scheduling Data Entry Team Collaboration

Current

Department Manager

Current

The Fresh Market

Dec 2023 - Present (2 years 6 months)

Managed daily department production by reviewing and discussing weekly/monthly programs and metrics. Handled inventory, marketing, customer service, shipment and receiving, and baked/prepared food items.

Food Production Inventory Management Customer Service Marketing Support Retail Operations

Assistant Store Manager

Bath & Body Works

Sep 2022 - Oct 2023 (1 year 1 month)

Drove sales and supported conversion while maintaining brand standards through daily oversight. Managed cash handling, reviewed company goals on a weekly/monthly/quarterly basis, and handled customer service and associate relations.

Customer Service Cash Handling Retail Operations Associate Relations Merchandising

Bartender / Server Prep

The Dirty Buffalo

Jun 2021 - Sep 2022 (1 year 3 months)

Prepared and served alcoholic beverages and received/input guest and carry-out orders. Maintained and restocked the bar area, supported inventory and restaurant operations, and contributed to food prep and customer service.

Bar Service Order Taking POS Order Input Restaurant Operations Food Preparation Customer Service

Operations Manager, Warehouse

GoPuff

Jul 2018 - May 2021 (2 years 10 months)

Managed warehouse operations including packing orders for drivers and coordinating routing. Supported inventory, restocking and maintenance, logistics, cash handling, technical troubleshooting, and employee relations.

Warehouse operations Logistics App Based Operations Cash Handling Technical Troubleshooting Employee Relations

CAP Team 2 Supervisor

Walmart

Jul 2020 - Sep 2020 (2 months)

Supervised backroom receiving and stocking associates while assisting with shipment stocking activities. Supported customers with purchases and helped manage inventory and day-to-day backroom workflow.

Backroom Receiving Supervision Stocking Associate Support Inventory Management Customer Service Team Coordination Warehouse operations