Jesus Ninja
@jesusninja
I resolve customer issues across digital channels and build loyalty through responsive, empathetic remote support.
GhanaWhat I'm looking for
I support UK-based customers for a global e-commerce client at Concentrix, resolving order, account, and general inquiries through chat, email, and phone while following quality, security, and case-management processes.
For The Lords Path, I've managed customer engagement across WhatsApp Business, Instagram, and Facebook, increasing retention by 30% and average order value by 20%. I've also delivered remote support for international clients, maintained a 95% customer satisfaction rating, and tutor English online through Preply.
Experience
Work history, roles, and key accomplishments
Support UK-based customers for a global e-commerce client, resolving inquiries across chat, email, and phone. Handle high-volume daily interactions, maintain composure in a fast-paced environment, and collaborate with team leads to meet service quality targets.
Provide one-on-one English tutoring to learners through Preply, adapting lessons to individual learning goals and proficiency levels. Conduct engaging online lessons focused on conversational English, communication, vocabulary, grammar, and practical language use.
Customer Support & Social Media Sales Advisor
The Lords Path
Jan 2014 - Present (12 years 8 months)
Responded to customer inquiries, orders, and complaints across WhatsApp Business, Instagram, and Facebook. Increased customer retention by 30% through personalized follow-ups and boosted average order value by 20% with upselling strategies.
Customer Service Representative
Freelance Support – International Client Projects
Jan 2019 - Dec 2021 (2 years 11 months)
Provided live chat and email support for international clients, handling inquiries from diverse cultural backgrounds. Assisted in troubleshooting product issues and guided customers through purchase processes, maintaining a 95% customer satisfaction rating.
Education
Degrees, certifications, and relevant coursework
PC Masters Institute
Diploma, Secretarial Practices
Diploma in Secretarial Practices from PC Masters Institute.
Apam Senior High School
High School Diploma, Business
Business program at Apam Senior High School.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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