Idee Gab
@ideegab
Empathetic customer support specialist skilled in remote collaboration.
GhanaWhat I'm looking for
I am a motivated, heart-centered customer support professional with strong communication skills and experience across remote tools like Slack, Zoom, and Google Workspace.
I have worked directly with customers and students, handling inquiries, resolving issues, and tutoring 20+ students remotely in English, Math, Physics, and Biology, consistently improving understanding and outcomes.
In customer service roles I managed CRM records, handled 50+ inquiries weekly with a 90%+ satisfaction focus, and streamlined processes to improve response and resolution times.
I also write and publish original content on WordPress, practice basic SEO, and bring calm, structured, and compassionate support to remote-first teams while continuously learning new tools.
Experience
Work history, roles, and key accomplishments
Freelance Writer & Blogger
Self-Employed
Jan 2024 - Present (1 year 9 months)
Created original blog content on personal growth and communication, published via WordPress and applied basic SEO to grow audience engagement. Maintained consistent publishing cadence and met deadlines while managing content research and formatting.
Freelance Tutor
PrepClass / Tuteria / Tutordel
Jan 2021 - Jan 2025 (4 years)
Tutored 20+ students remotely in English, Math, Physics, and Biology using Zoom and Google Meet, improving comprehension and academic performance through tailored lesson plans. Coordinated with parents to track progress and accountability.
Customer Service Officer
L&T Superstores Company
Jan 2021 - Jan 2024 (3 years)
Handled 50+ customer inquiries weekly via phone and email, achieving a 90%+ satisfaction rating by resolving issues and maintaining CRM records for follow-up. Streamlined communication processes to improve response times and team coordination.
Front Desk / Customer Relations
Tim Statistical Consult
Jan 2019 - Jan 2020 (1 year)
Managed front desk operations, appointment scheduling, and resolved walk-in client issues while documenting service feedback to improve client experience. Developed communication techniques for handling escalations and maintaining organized reception workflows.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor's Degree, Physics
Completed a Bachelor’s degree in Physics with coursework in core physics topics and quantitative problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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