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Idee Gab

@ideegab

Empathetic customer support specialist skilled in remote collaboration.

Ghana
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What I'm looking for

I seek remote-first roles where I can provide empathetic, structured customer support, grow skills in virtual tools, and contribute to teams that value clear communication and helping people feel understood.

I am a motivated, heart-centered customer support professional with strong communication skills and experience across remote tools like Slack, Zoom, and Google Workspace.

I have worked directly with customers and students, handling inquiries, resolving issues, and tutoring 20+ students remotely in English, Math, Physics, and Biology, consistently improving understanding and outcomes.

In customer service roles I managed CRM records, handled 50+ inquiries weekly with a 90%+ satisfaction focus, and streamlined processes to improve response and resolution times.

I also write and publish original content on WordPress, practice basic SEO, and bring calm, structured, and compassionate support to remote-first teams while continuously learning new tools.

Experience

Work history, roles, and key accomplishments

PT

Freelance Tutor

PrepClass / Tuteria / Tutordel

Jan 2021 - Jan 2025 (4 years)

Tutored 20+ students remotely in English, Math, Physics, and Biology using Zoom and Google Meet, improving comprehension and academic performance through tailored lesson plans. Coordinated with parents to track progress and accountability.

TC

Front Desk / Customer Relations

Tim Statistical Consult

Jan 2019 - Jan 2020 (1 year)

Managed front desk operations, appointment scheduling, and resolved walk-in client issues while documenting service feedback to improve client experience. Developed communication techniques for handling escalations and maintaining organized reception workflows.

Education

Degrees, certifications, and relevant coursework

UU

University of Uyo

Bachelor's Degree, Physics

Completed a Bachelor’s degree in Physics with coursework in core physics topics and quantitative problem-solving.

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Idee Gab - Freelance Writer & Blogger - Self-Employed | Himalayas