Victoria John Essiet

I’m a detail-oriented customer support representative with 1 year of experience resolving issues and building strong, empathetic relationships with customers. I thrive in fast-paced environments and focus on delivering exceptional service that fosters loyalty and satisfaction while exceeding customer satisfaction targets.

In my remote role at OPEN FARM INC., I developed and executed sales strategies that resulted in a 25% increase in annual revenue. I managed a portfolio of 100+ clients, achieving a 95% customer retention rate, while supporting customers with processing, scheduling, order changes, product issues, and customer claims. I used Hubspot to track sales activities and generate reports, and I worked with the ordering system and release order for manufacturing.

Before that, I worked as an ESL Teacher/Administrator (REMOTE), fostering a positive, inclusive online learning environment and managing student behavior and participation. I conducted assessments and tracked progress, while delivering smooth virtual classes using platforms like Zoom, Google Meet, Voov, and Classin. I also bring an administration background as Head of Administration and hold an M.Ed in Education and Administration.