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Jessy Kyaba

@jessykyaba

I resolve customer issues, strengthen KYC compliance, and deliver sales results across financial services.

At SPENN Zambia, I supported customer onboarding, KYC refreshes, due diligence, complaint resolution, and multi-platform service across Freshdesk, Fresh-chat, Facebook, text, and WhatsApp. I achieved 100% of my sales targets by onboarding customers to personal and business accounts from targeted leads.

My background also includes front-line retail support at Zamtel, loan processing at Bolt Financial Services, and outbound sales at TOPSTAR Communications. I bring hands-on experience in customer relationships, compliance documentation, lead generation, reporting, and resolving issues promptly.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Agent

SPENN Zambia

May 2023 - Dec 2025 (2 years 7 months)

Managed multi-platform customer interactions, ensured KYC compliance, and supported sales initiatives. Successfully resolved customer complaints and generated reports for business decisions.

Customer Service KYC Compliance Freshdesk Freshchat Facebook WhatsApp Microsoft Office Data Analysis Report Writing Sales Cross Selling Lead Generation Customer Relationship Management

Customer Service Agent

SPENN Zambia

Feb 2021 - Apr 2023 (2 years 2 months)

Led KYC and compliance management, resolved customer queries, and managed multi-platform interactions. Conducted outbound calls and email campaigns to generate leads and drive sales.

KYC Compliance Customer Service Freshdesk Freshchat Facebook WhatsApp Sales Lead Generation Cold Calling Email outreach CRM Account Management Complaint Resolution

Retail Consultant

Zamtel

Jan 2020 - Dec 2020 (11 months)

Handled cash transactions, processed customer profiles, and managed KYC protocols. Delivered front-line support and performed stock taking and inventory management.

Cash Handling Customer Service KYC Compliance Inventory Management Stock Taking Data Accuracy Microsoft Office

Loan Officer

Bolt Financial Services

Jan 2019 - Dec 2019 (11 months)

Processed and reviewed loan applications, verified client documentation, and conducted KYC checks. Liaised with customers and internal teams to ensure efficient loan processing.

Loan Processing KYC AML Compliance Customer Service Documentation Data Entry Risk Assessment Communication Skills

Telemarketer

TOPSTAR Communications Company Limited

Jan 2018 - Dec 2018 (11 months)

Engaged clients through outbound calls to drive sales and promote products. Captured customer information and scheduled appointments for sales representatives.

Telemarketing Sales Customer Engagement Microsoft Office Data Entry Communication Skills Lead Generation