Open to opportunities

DEPSTER COOPER

@depstercooper

Message

I resolve customer account issues and support payment outcomes across financial services and remote operations.

Zambia

Message

What I'm looking for

I'm looking for a customer service or financial services role where I can manage client accounts, support payment resolution, maintain accurate documentation, and deliver empathetic, compliant customer communication.

I've supported customer accounts, credit follow-up, and payment resolution across financial services, telecommunications, and debt resolution environments.

At Airtel Zambia, I handled over 100 client interactions daily, resolved complex enquiries, and coached colleagues on customer service standards. At Meru Filling Station, I managed credit accounts, monitored outstanding balances, and maintained accurate payment documentation.

Through JG Wentworth's Debt Resolution Client Services training, I've developed familiarity with Salesforce, Five9, and Citrix, alongside customer authentication, CRM documentation, account reviews, and compliant communication. I bring empathy, active listening, and a strong focus on accurate records and positive customer relationships.

Experience

Work history, roles, and key accomplishments

Client Accounts & Credit Support Assistant

Meru Filling Station

Feb 2025 - Oct 2025 (8 months)

Managed customer credit accounts, monitored outstanding balances, and maintained accurate payment records. Contacted customers regarding overdue accounts to encourage timely repayment while maintaining professional relationships.

Account Management Credit Management Payment Tracking Data Integrity Client Communication

Financial Consultant

Prudential Life Insurance

Jan 2022 - Dec 2024 (2 years 11 months)

Built and maintained long-term client relationships through responsive, customer-focused service. Guided clients through financial products and services, ensuring clear communication and informed decision-making.

Customer Relationship Management Financial Products Communication Skills Customer Service

Executive Customer Representative

Airtel Zambia

Jan 2018 - Dec 2021 (3 years 11 months)

Handled over one hundred client interactions daily while keeping quality high, resolving complex customer enquiries in a fast-paced environment. Supported daily team operations by coaching colleagues on customer service standards and best practices.

Customer Service Communication Skills Team Leadership Coaching Problem Solving

Client Service Trainee

JG Wentworth

Nov 2025 - Present (10 months)

Participated in structured training within JG Wentworth's Debt Resolution Client Services environment, gaining familiarity with regulated customer service workflows and developing foundational knowledge of Salesforce, Five9, and Citrix.

Salesforce Five9 Citrix User Authentication CRM documentation Account Reviews Communication Skills