Jessica User

Handled outbound calls to past-due student accounts and inbound calls from current students to resolve balances and process payments. Consistently met monthly goals set by management.

Provided operational and personal support, including baking, delivering, stocking, and purchasing bakery supplies for six Joe Beans locations.

Led a team of 10–15 associates by setting and achieving self-directed goals to grow repeat and referral business and improve customer service skills. Standardized QuickBooks workload and documentation processes and worked to decrease turnover while measuring accountability.

Placed 50+ outbound calls per day to convert leads into sales for an Excel credentialing service team. Used documentation collaboration tools and supported sales strategy with SWOT analysis recommendations.

Managed corporate sales accounts and group/event bookings for a 120-room hotel. Conducted market research to support revenue management activities and generated external revenue through multiple outreach channels, while hiring and managing a Sales Coordinator.

Built and managed a client base through direct/indirect marketing, referrals, community networking, property website management, social media marketing, cold calls, and open houses.

Managed day-to-day administrative activities including scheduling, phone/email correspondence, travel arrangements, and database management. Supported financial tasks such as payroll via QuickBooks and rental property reporting.

Earned an Associate's degree from Central Virginia Community College (CVCC) in 2004.

Grade: Honors

Completed a Business Studies diploma with honors in 2002.