Open to opportunities

Zahra Qureshi

@zahraqureshi

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Proactive administrative professional delivering accurate support across legal, healthcare, and finance.

United Kingdom

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What I'm looking for

I am seeking an administrative or customer-service role within a supportive team, offering clear responsibilities, opportunities to develop legal/office skills, and a structured environment valuing accuracy and professional growth.

I am a proactive, detail-oriented administrative and customer service professional with over three years' experience supporting business operations across legal, healthcare, finance, retail and public-sector teams.

I reliably manage high-volume administrative workloads including document production, diary management, minute-taking, CRM and database administration, and financial tasks such as expense processing and supporting billing.

I have worked in remote and frontline environments — from council business support and law firm administration to customer-service call centres and warehouse roles — and I consistently prioritise accuracy, confidentiality and excellent stakeholder communication.

I am technically proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, Chrome River and various CRM and financial platforms, and I seek to contribute these skills to a dynamic team where I can continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Business Support Administrator

London Borough of Harrow

Aug 2025 - Sep 2025 (1 month)

Provided confidential business support to the Harrow MASH team, producing project documentation, managing diaries, taking complex minutes, and creating corporate-standard documents using Microsoft Office to improve administrative efficiency.

Minute Taking Microsoft Office Diary Administration Document Production Records Management Meeting Coordination Confidentiality

Administrative Assistant

Fox Williams LLP

Feb 2024 - Sep 2024 (7 months)

Managed document and database administration, processed expenses, prepared meeting packs and court bundles, supported partners/associates, and improved billing and administrative workflows across the firm.

Document Management Microsoft Word MS Teams CRM Management Billing Support

Warehouse Assistant

Amazon

Nov 2023 - Jan 2024 (2 months)

Performed picking, stowing, labelling, packing and general warehouse duties, maintained cleanliness, and handled manual lifting to ensure timely dispatch and inventory accuracy.

Inventory Control Labelling Manual Handling Warehouse operations Health & Safety Time Management Quality Control

Customer Service Representative

HGS NHS

Sep 2023 - Nov 2023 (2 months)

Handled inbound/outbound COVID-19 support line calls, booked vaccine appointments, logged interactions across systems, and provided accurate public guidance while maintaining call quality standards.

Outbound Calling CRM Systems Logging Phonetic Alphabet

Business Administrator

Riverside Financial Consultants

Sep 2021 - Jun 2023 (1 year 9 months)

Delivered administrative support across two businesses, handling client communications, booking meetings, producing reports, managing post and financial platforms, and working independently to meet deadlines.

Client Communication Meeting Coordination Microsoft Excel Document Production Time Management

Back of House Assistant

Kintan Japanese BBQ

Jun 2021 - Aug 2021 (2 months)

Prepared food to recipe standards, trained new staff on food safety and equipment use, maintained station readiness, and supported timely service delivery in a high-volume kitchen.

Food Preparation Food Safety Staff Training Kitchen operations Stocking Time Management Communication

Till Assistant

The Range

Sep 2020 - Jan 2021 (4 months)

Operated tills and provided front‑of‑store customer service, managed stock checks, trained new staff, and maintained store presentation during peak trading periods.

Customer Service Stock Control Staff Training Time Management Cash Handling Multitasking

Nursery Assistant

J and S Playhouse

Jan 2017 - Feb 2017 (1 month)

Assisted with child activities, wrote observations, planned daily activities, and supported administrative tasks including record keeping and complaint handling to aid nursery operations.

Childcare Support Record keeping Complaint Handling Communication Teamwork Administrative Support

Admin Assistant

Family Business

Supported tenant communications, handled accounts and reviewed legal contracts, improving administrative organisation and tenant relations within the family-run business.

Contract Review Microsoft Office Communication Organisation Problem Solving Record keeping