Open to opportunities

Sohray-Tai User

@sohray-taiuser

Message

Retail and hospitality customer service professional with supervisory experience and reliable support.

United Kingdom

Message

What I'm looking for

I’m looking for a customer-focused role where I can support customers in a fast-paced environment, maintain high standards, and use my supervisory experience to help a team run smoothly.

I’m a friendly and reliable customer service professional with several years’ experience in retail and hospitality. I’m confident working in fast-paced environments, supporting customers and maintaining high standards through tills work, stock checks, and Click & Collect.

I’m also known as an approachable, organised and dependable team player, with supervisory experience including staff training and leading support for a team of 15–17 year olds. I’ve additionally built strong administrative capability through roles such as Legal Clerk and Bank Administrator.

Experience

Work history, roles, and key accomplishments

Christmas Customer Assistant

Marks and Spencer

Nov 2025 - Dec 2025 (1 month)

Served customers on tills and supported store operations during the Christmas period. Assisted with Click & Collect orders and maintained shop standards, including shelf tidiness and date checking.

Customer Service Store Tidying Date Checking Out Of Date Stock Removal Click And Collect Order Fulfilment Customer Support

Legal Clerk for Family Law and GPPL

Bedford Borough Council

May 2022 - Nov 2022 (6 months)

Provided administrative support as a legal clerk for family law and GPPL cases. Worked on court document preparation and handled document redaction and police disclosure processes.

Administrative Work Court Bundling IKEN Data Collection Document Sealing Redactions Police Disclosure

Supervisor

Social Kitchen Lounge

Sep 2018 - Jul 2020 (1 year 10 months)

Supervised team operations and supported staff development. Took part in barista porter duties and handled cashing and locking-up procedures.

Barista Porter Duties Cash Handling Opening and Closing Procedures (Locking Up)

Bank Administrator

Priory Wellbeing Centre

Jul 2019 - Apr 2020 (9 months)

Managed administration tasks for the wellbeing centre, including meeting bookings and phone call handling. Sorted and distributed post to support day-to-day operations.

Booking Meetings Call Handling

Enrolling Officer

Bedford College

Aug 2018 - Sep 2018 (1 month)

Completed enrolment administration tasks for students. Supported the process of enrolling students and related administrative work.

Administration Student Enrolment

Waitress

The Bedford Swan Hotel

Sep 2016 - May 2018 (1 year 8 months)

Worked as a waitress for functions and restaurant service. Prepared service areas by polishing cutlery, plates, and glasses.

Functions Cutlery and Glass Polishing

Stock Assistant & Customer Assistant

Debenhams

Oct 2016 - Mar 2017 (5 months)

Supported retail operations as a stock assistant and customer assistant. Replenished stock, unpacked deliveries, completed stock checks, and helped with Click & Collect and till work.

stock replenishment Stock Checks Click And Collect

Teaching Assistant

Hitchin Girls’ School

Sep 2015 - May 2016 (8 months)

Provided support to Year 7 students with Geography work. Assisted and helped students during learning activities.

Student Support Year 7 Assistance

Customer Assistant

Primark

Nov 2015 - Dec 2015 (1 month)

Worked as a customer assistant supporting store operations and customer service. Handled till duties, replenished stock, folded clothes, and supported work on the department area.

Clothing Folding Department Area Support

Campaigner

Canine Partners

Jul 2015 - Aug 2015 (1 month)

Volunteered as a campaigner through the National Citizen Service programme. Organised a sponsored walk and helped run a family fun day.

Team Leader

National Citizen Service

Jul 2018 - Present (8 years 1 month)

Led and supported a team of 15–17 year olds on residential trips. Focused on encouraging the team and maintaining guidance during activities.

Team Leadership Youth Support

Education

Degrees, certifications, and relevant coursework

Birmingham City University

Bachelor of Laws (LLB), Law

2017 - 2020

Grade: 2:1

Earned an LLB in Law (2:1) at Birmingham City University from September 2017 to May 2020.

Hitchin Girls’ School

A-Levels, English Literature, Business and Economics, Government and Politics

2015 - 2017

Completed A-Levels in English Literature, Business and Economics, and Government and Politics at Hitchin Girls’ School from September 2015 to June 2017.