Jessica Nango

I am a customer service and back-office professional with over four years of experience in financial services, digital banking support, and high-volume call-centre environments.

At EXL I performed quality checks on customer account activities, identified discrepancies, escalated cases for investigation, and maintained accurate records while ensuring compliance with data protection and confidentiality standards.

At Alorica I assisted customers with account inquiries and digital banking issues, managed high volumes of inbound calls, consistently met quality and productivity targets, and resolved escalated, complex customer issues to maintain satisfaction.

I bring strong verbal and written communication, active listening, accurate data capturing, and time-management skills, and I prioritize delivering customer-focused, compliant service under pressure.