Luz Mery Ventura-Silverios

I’m a highly organized, customer-focused administrative professional with 4+ years of experience in healthcare and customer service. I bring a steady, patient-first approach to high-volume workflows, de-escalating issues quickly and keeping service running smoothly.

In roles like Patient Service Representative and Customer Service Representative, I managed 45–50 daily patient calls, emails, and chats, while coordinating care and maintaining a 90% customer satisfaction rate. I pre-registered patients in Epic EHR to streamline onboarding, and I supported process improvement by participating in EHR transition testing and implementation.

More recently, I’ve expanded into operational coordination and quality: as a Service Coordinator, I scheduled and managed service appointments, dispatched technicians and subcontractors, and ensured compliance through contract and documentation reviews. As a Quality Assurance Specialist (Contract) at Providence Health & Services, I reviewed Home Medical Equipment (HME) orders in Epic, completed insurance verification to reduce claim denials, and resolved data discrepancies to improve billing accuracy.

I also provide direct, compassionate support as a Caregiver for residents with dementia and Alzheimer’s, using empathy and clear communication to stabilize stressful moments and support individualized care plans. Bilingual in English and Spanish, I’m motivated by emotional intelligence, detail-oriented execution, and cross-functional collaboration that strengthens both operational workflow and patient experience.