Jessica GonzalezJG
Open to opportunities

Jessica Gonzalez

@jessicagonzalez

Experienced Customer Success Team Lead

United States

What I'm looking for

Seeking opportunities for growth in a team environment

Highly experienced and reliable Customer Success Team Lead with a stellar work ethic and client satisfaction record. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy.

Able to function well as an independent worker or in coordination with staff and management. Seeking opportunities for growth while contributing to a team environment. With over 5 years of experience in Sales & Customer Service and 4 years of supervisory/team lead experience, I possess strong team building and team playing capabilities.

My experience spans various roles, including Customer Success Team Lead, Sales Coordinator/Sales Executive, Legal Secretary/Assistant, and Front Desk/Office Manager/Customer Service Rep. I am proficient in Microsoft Office applications, including Excel, Word, and PowerPoint, and have experience with Slack, ShipStation, Shipmonk, Zendesk, and POWER systems.

Experience

Work history, roles, and key accomplishments

FC

Sales Coordinator

Finotex USA Corp

Jan 2016 - Jan 2020 (4 years)

Coordinated and managed customer accounts, handled sales and commission, and processed purchase orders.

DF

Legal Secretary

Dadvocacy Law Firm

Jan 2014 - Jan 2015 (1 year)

Directed calls, managed office tasks, and scheduled meetings and appointments.

TI

Front Desk Manager

Tairo International, Inc

Mar 2012 - Jan 2014 (1 year 10 months)

Answered and greeted visitors, maintained office organization, and planned office events.

SP

Legal Assistant

Sabrina Salomon P.A.

Jul 2013 - Aug 2013 (1 month)

Assisted with office tasks and scheduled meetings and appointments.

DI

Customer Service Rep

Dssell Invest

Jul 2011 - Mar 2012 (8 months)

Managed daily calls in a call center and made sales for cable companies.

LI

Customer Service Rep

Lua Custom Designs, INC

Jan 2008 - Jan 2010 (2 years)

Managed online orders and handled customer service inquiries.

Education

Degrees, certifications, and relevant coursework

BC

Brown Mackie College

AA Degree, Criminal Justice

2011 - 2013

Tech stack

Software and tools used professionally

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