JGJessica Gonzalez
@jessicagonzalez
Experienced Customer Success Team Lead
United StatesWhat I'm looking for
Highly experienced and reliable Customer Success Team Lead with a stellar work ethic and client satisfaction record. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy.
Able to function well as an independent worker or in coordination with staff and management. Seeking opportunities for growth while contributing to a team environment. With over 5 years of experience in Sales & Customer Service and 4 years of supervisory/team lead experience, I possess strong team building and team playing capabilities.
My experience spans various roles, including Customer Success Team Lead, Sales Coordinator/Sales Executive, Legal Secretary/Assistant, and Front Desk/Office Manager/Customer Service Rep. I am proficient in Microsoft Office applications, including Excel, Word, and PowerPoint, and have experience with Slack, ShipStation, Shipmonk, Zendesk, and POWER systems.
Experience
Work history, roles, and key accomplishments
Customer Success
Veyl Ventures
Jan 2020 - Jan 2023 (3 years)
Led a team of 10+ in a call center setting, managed goals and feedback, and provided reports on team metrics.
Sales Coordinator
Finotex USA Corp
Jan 2016 - Jan 2020 (4 years)
Coordinated and managed customer accounts, handled sales and commission, and processed purchase orders.
Legal Secretary
Dadvocacy Law Firm
Jan 2014 - Jan 2015 (1 year)
Directed calls, managed office tasks, and scheduled meetings and appointments.
Front Desk Manager
Tairo International, Inc
Mar 2012 - Jan 2014 (1 year 10 months)
Answered and greeted visitors, maintained office organization, and planned office events.
Legal Assistant
Sabrina Salomon P.A.
Jul 2013 - Aug 2013 (1 month)
Assisted with office tasks and scheduled meetings and appointments.
Customer Service Rep
Dssell Invest
Jul 2011 - Mar 2012 (8 months)
Managed daily calls in a call center and made sales for cable companies.
Customer Service Rep
Lua Custom Designs, INC
Jan 2008 - Jan 2010 (2 years)
Managed online orders and handled customer service inquiries.
Education
Degrees, certifications, and relevant coursework
Brown Mackie College
AA Degree, Criminal Justice
2011 - 2013
Availability
Location
United StatesAuthorized to work in
Job categories
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