Open to opportunities

avery mosley

@averymosley

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Seasoned professional seeking a Customer Success Team Lead role.

United States

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What I'm looking for

I am looking for a role that fosters team collaboration and growth opportunities.

I am a seasoned professional with four years of customer-focused experience, currently seeking a Customer Success Team Lead role. My journey has been marked by a commitment to enhancing team management and interpersonal skills, particularly during my tenure as South Region Supervisor at Access2Care. Here, I successfully implemented improvement plans that not only aligned with organizational goals but also significantly boosted staff productivity by 15% through targeted training in customer service protocols.

In addition to my leadership achievements, I have a proven track record in reducing personnel turnover by 25% by developing and implementing performance evaluations that support corrective action planning. My experience as a Member Service Representative further honed my ability to cultivate strategic relationships and design tailored sales and marketing strategies, enhancing market penetration and brand presence. I am passionate about coaching for performance excellence and am eager to bring my expertise to a new team.

Experience

Work history, roles, and key accomplishments

Current

South Region Supervisor

Current

Access2Care

Jun 2022 - Present (3 years 1 month)

As South Region Supervisor, I maintained team efficiency and morale through leadership and problem-solving skills. I implemented improvement plans aligned with organizational goals, monitored call quality, and provided coaching to enhance staff productivity by 15% and reduce turnover by 25%.

Leadership Coaching Problem Solving Quality Assurance Customer Retention Team Management Training Delivery

Member Service Representative

Access2Care

Apr 2021 - Jun 2022 (1 year 2 months)

In my role as a Member Service Representative, I cultivated strategic relationships and designed tailored sales and marketing strategies, enhancing market penetration. I delivered compelling presentations and communications to engage diverse audiences effectively.

Sales Strategy Relationship Management Marketing Strategy Public Speaking Customer Service Communication Skills Presentation Skills Market Penetration

Sales and Marketing Representative

Vivint Home Security

Nov 2019 - Jul 2021 (1 year 8 months)

As a Sales and Marketing Representative, I ensured a welcoming environment for customers through thorough cleaning and upkeep. I managed inventory control and addressed customer inquiries promptly, contributing to high service standards.