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Jessica Emordi

@jessicaemordi

Client Services Consultant at Seed Healthcare Services Limited coordinating healthcare shifts and reconciling timesheets across Temployer and Pulse.

Nigeria
Message

At Seed Healthcare Services Limited, I coordinate client services for patients and healthcare workers, matching candidates to available shifts using Temployer. I also manage shift scheduling and timesheet reconciliation across Temployer and Pulse.

I use Vonage to handle calls, coordinate patient appointments, and support clients remotely. I also arrange interviews and keep in touch with workers and clients about availability and shift approvals.

At Moheli Corporate Services, I engaged prospective clients for offshore company formation, MISA licensing, and IBC services. I guided clients through applications and documentation, maintained sales reports, and exceeded sales targets by 40%.

At Access Bank Plc, I supported customers with digital banking onboarding, account updates, and issue resolution. I used Flexcube and MS Dynamics 365 to manage customer information and track cases through to resolution.

Experience

Work history, roles, and key accomplishments

SL
Current

Client Services Consultant

Seed Healthcare Services Limited

Jan 2025 - Present (1 year 9 months)

Deliver exceptional customer service to patients and healthcare workers, manage client onboarding and workforce coordination, and utilize Vonage for remote communication. Build strong relationships and ensure accurate shift assignments and timesheet reconciliation.

Education

Degrees, certifications, and relevant coursework

CM

Chartered Institute of Customer Relationship Management

CCSM, Customer Success Management

Achieved the CCSM certification from the Chartered Institute of Customer Relationship Management in 2026.

CM

Chartered Institute of Customer Relationship Management

MCICRM, Customer Relationship Management

Achieved the MCICRM certification from the Chartered Institute of Customer Relationship Management in 2026.

National Open University of Nigeria logoNN

National Open University of Nigeria

Bachelor of Science, Environmental Science and Resources Management

Bachelor of Science in Environmental Science and Resources Management from the National Open University of Nigeria, completed in 2025.

Udemy logoUD

Udemy

Certificate, Customer Relationship Management

Completed a Customer Relationship Management training on Udemy in 2024.

Udemy logoUD

Udemy

Certificate, Professional Conduct and Ethics

Completed a Professional Conduct and Ethics training on Udemy in 2024.

Udemy logoUD

Udemy

Certificate, Advanced Excel

Completed an Advanced Excel training on Udemy in 2023.

IE

Institute of Management Technology (IMT), Enugu

HND, Science Laboratory Technology, Environmental Biology

Grade: Upper Credit

HND Upper Credit in Science Laboratory Technology with a focus on Environmental Biology from the Institute of Management Technology, Enugu, completed in 2016.

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