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MCCustomer service specialist delivering empathetic, compliant support.
Experience
Contact Center Representative
All Web Leads
Jul 2025 - Present (4 months)
Virtual Client Support Specialist
Dynata Global
Jan 2023 - Jul 2025 (2 years 6 months)
Owner & Designer
Lit'l Texas Gal Quilting Co.
Jan 2008 - Dec 2019 (11 years 11 months)
Concierge & Front Desk Rep
San Luis Resort
Jan 2001 - Dec 2003 (2 years 11 months)
MB
Indonesia130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
HVGlobal Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
HVEnterprise telecom sales and business development leader driving multimillion-dollar growth.
Experience
Co-Founder
2210Cortez Data Center
Jan 2021 - Present (4 years 10 months)
Executive Manager
910Telecom
Jan 2005 - Jan 2021 (16 years)
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
MI
Lebanon45k-75k USD
Solution Architecture Specialist with expertise in enterprise solutions and telecom.
Experience
Solution Architect
Vanrise
Aug 2022 - Present (3 years 3 months)
Team Leader
Vanrise
PPOrganized administrative assistant with a focus on customer service.
Experience
Administrative Assistant, Medical Records
Texas Primary Care Specialist
Dec 2021 - Present (3 years 11 months)
JATechnical Support Specialist focused on VoIP, networking, and exceptional customer service.
Experience
PASenior Customer Service Representative
PartnerHero
Aug 2023 - Present (2 years 3 months)
KT
Ethiopia20k-200k USD
Empathetic virtual assistant delivering dependable customer support.
Experience
Virtual Financial Educational Advisor
Milan Institute
Feb 2025 - Present (9 months)
Telecom engineer specializing in VoIP, SBCs, and Alcatel OXE troubleshooting with strong SIP expertise.
Experience
Senior Engineer
Movate Technologies Pvt Ltd
Jan 2023 - Present (2 years 10 months)
TLNetwork Engineer
Tech Mahindra Limited
Sep 2021 - Jan 2023 (1 year 4 months)
SLNOC Engineer
Senior unified communications engineer with 20 years of experience.
Experience
Unified Communications Engineer
University of Washington
Nov 2022 - Present (3 years)
Senior Collaborations & Productivity Engineer
T-Mobile
Apr 2016 - Sep 2022 (6 years 5 months)
Senior Telecommunication Engineer
Premera Blue Cross
Senior Ruby on Rails developer delivering scalable backend systems and integrations.
Experience
Ruby on Rails Consultant
Independent
Mar 2024 - Present (1 year 8 months)
Senior Software Engineer
Fountain
Jan 2022 - Mar 2024 (2 years 2 months)
Team Lead
Tringapps
Mar 2021 - Jan 2022 (10 months)
DTBilingual customer support and sales professional with 5 years experience.
Experience
Sales Executive
EasyPower.com
Customer Support & Credit Specialist
Teleperformance
PCSenior VoIP Consultant with expertise in telecommunications systems.
Experience
Senior VoIP Consultant
Hexaware Technologies
Mar 2023 - Nov 2024 (1 year 8 months)
Senior VoIP Engineer
Atos IT Solutions and Services
Nov 2021 - Mar 2023 (1 year 4 months)
Senior VoIP Engineer
Hella Automotive
Jul 2020 - Oct 2021 (1 year 3 months)
SZAI-integrated Full Stack Developer with 3+ years of experience.
Experience
AI-Integrated Full Stack Developer
Voho Ltd
Oct 2023 - Apr 2025 (1 year 6 months)
Full Stack Developer
Playeon
Oct 2021 - Sep 2022 (11 months)
Software Developer
Outsourced Software House
Oct 2020 - Sep 2021 (11 months)
I am a call center forecaster optimizing workforce management, forecasting, and scheduling.
Experience
Call Center Forecaster
Brightspeed
Jan 2022 - Present (3 years 10 months)
Call Center Scheduler
Lumen Technologies
Jan 2020 - Present (5 years 10 months)
Scheduling Coordinator
Detail-oriented Network Engineer with over 13 years of expertise.
Experience
Network Engineer III – RingCentral Subject Matter Expert and LEAD
Spectrum Enterprise
Jan 2021 - Present (4 years 10 months)
Network Engineer III
Spectrum Enterprise
Jan 2019 - Present (6 years 10 months)
Bilingual IT and telecom professional delivering enterprise support, UC, and customer success.
Experience
Solutions Consultant
sMedia
Apr 2025 - May 2025 (1 month)
TEVoice Provisioning Technician
Telus
Sep 2022 - Apr 2025 (2 years 7 months)
TOProduct Support Technician
TouchBistro
Sep 2021 - Sep 2022 (1 year)
Full-stack developer skilled in Laravel, Node.js, React, and performance-focused backend engineering.
Experience
Software Engineer
Rubico IT Pvt. Ltd.
Nov 2023 - Present (2 years)
Frontend Developer Intern
Orzic Technologies
Sep 2022 - Feb 2023 (5 months)
GFVoice & IT Engineer | 10 yrs in PABX, VoIP & Networking | CCNA | Design, Implementation & Support.
Experience
Senior Voice Engineer
Nashua Winelands
Jul 2021 - Present (4 years 4 months)
Technical Supervisor
Maverick Cloud
Aug 2020 - Apr 2021 (8 months)
PABX Supervisor
Nashua Cape Town
JAFront-End Engineer with expertise in scalable web applications.
Experience
Technical Leader
CBC Grupo Mariposa - Apex Division
Sep 2023 - Present (2 years 2 months)
Senior Front-end Developer
CBC Grupo Mariposa - Apex Division
Jan 2023 - Present (2 years 10 months)
Head of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
HSSolutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
CAAccount Manager
CareApp
Apr 2020 - May 2020 (1 month)
TIAssistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Jun 2015 - Aug 2022 (7 years 2 months)
Team Leader
Ever Team
Feb 2014 - Jun 2015 (1 year 4 months)
COSenior Software Developer
CME Offshore
May 2010 - Feb 2014 (3 years 9 months)
Software Developer
Netways
Apr 2008 - Sep 2010 (2 years 5 months)
VoIP Engineer
Fourteen IP
Sep 2020 - Aug 2023 (2 years 11 months)
VoIP Engineer
Summit Broadband
Jun 2018 - Oct 2020 (2 years 4 months)
VoIP Engineer
VoiceOnyx
Jun 2015 - May 2019 (3 years 11 months)
Linux System Administrator II
HostDime
Sep 2012 - Jun 2015 (2 years 9 months)
Customer Support Agent
WMSG Call Center
Jan 2024 - Jan 2025 (1 year)
Sify Technologies Limited
Dec 2015 - Sep 2021 (5 years 9 months)
Apr 2013 - Jan 2017 (3 years 9 months)
Senior Support Engineer
Microsoft
Feb 2011 - Apr 2013 (2 years 2 months)
Senior Support & Tier III Network Engineer
AT&T Wireless
Feb 2006 - Jan 2008 (1 year 11 months)
Module Lead
Talent Sketchers
Feb 2020 - Mar 2021 (1 year 1 month)
Software Engineer
Zeidler Legal Services
Jun 2018 - Feb 2020 (1 year 8 months)
Voice Engineer
Hola Innovacion
Jun 2010 - Jan 2018 (7 years 7 months)
TD Bank
Jan 2018 - Present (7 years 10 months)
Forecasting Analyst
Vonage Telecommunications
Jan 2015 - Present (10 years 10 months)
Scheduling Analyst
Vonage Telecommunications
Jan 2013 - Present (12 years 10 months)
Network Engineer II
Spectrum Enterprise
Jan 2017 - Present (8 years 10 months)
CBTechnical Lead Analyst
CBC/Radio-Canada
May 2018 - May 2021 (3 years)
Oct 2018 - Jul 2020 (1 year 9 months)
Front-end Developer
Chattigo
Aug 2021 - Present (4 years 3 months)
