Chukwudi Anderson Ofulue
@chukwudiandersonoful
Customer support professional driving conversions and delivering exceptional service with leadership experience.
NigeriaWhat I'm looking for
I am a results-driven customer support professional with leadership experience across remote and on-site environments. I excel at converting leads, scheduling and managing patient and customer interactions, and delivering first-level technical and service support.
My background includes supervisory roles where I coached teams to promptly resolve customer issues and ensured value capture on pending transactions. I have direct experience with digital product enrollment, account opening, and earning recognition for top sales performance.
I bring strong organizational, communication and problem-solving skills honed in banking, technology customer support, and public-sector committee roles. I prioritize empathy, timeliness and dependable follow-through in all customer interactions.
I am committed to contributing to a service-focused team where I can apply my leadership and customer-facing strengths to improve conversion rates, enhance user experience, and support operational goals.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Orthodontic Experts LLC
Sep 2022 - Present (3 years 9 months)
Manage patient communications and scheduling remotely, convert leads to patients, and coordinate state insurance approvals to initiate company payments.
Customer Support Executive
Datapex Drifty Technologies
Nov 2019 - Aug 2022 (2 years 9 months)
Supervised shifts handling customer calls, chats, and emails, ensured timely resolution of issues, and maintained value delivery for pending transactions.
Digital Banking & Sales Rep
United Bank for Africa
Feb 2018 - Feb 2019 (1 year)
Enrolled customers on digital banking products, provided first-level support, opened accounts, and recognized as top digital sales representative in Abuja.
Committee/Office Assistant
Senate Committee on Senate Services
May 2017 - Jan 2018 (8 months)
Organized and prioritized legislative files for Senate sessions and maintained confidentiality and detailed preparation of legislative documents.
Committee/Office Assistant
National Youth Service Corps
Jun 2016 - May 2017 (11 months)
Supported Senate Committee administrative tasks during national service placement, assisting with document handling and office coordination.
Marketer (Intern)
New World System
Jul 2015 - Jun 2016 (11 months)
Promoted nutritional products, identified potential clients, and closed sales to grow customer base for Salad Master Worldwide subsidiary.
Site Supervisor (Intern)
Shola Furniture Stores
Jun 2013 - Aug 2013 (2 months)
Supervised furniture construction and installation for residential estates, ensuring quality and proper installation of bedroom and kitchen units.
Education
Degrees, certifications, and relevant coursework
Dexter & Heros Consulting Ltd
Certificate, Project Management
2016 - 2017
Completed a Project Management Professional course at Dexter & Heros Consulting Ltd.
University of Cape Coast
Bachelor of Science, Management and Computer Studies
Activities and societies: Led a delegation to Agbogba Orphanage in June 2015 (donations and support).
Completed a Bachelor of Science in Management and Computer Studies at the University of Cape Coast.
Manna Computer Institute
Diploma, Desktop Publishing and Graphics
2009 - 2009
Completed a diploma in Desktop Publishing and Graphics with proficiency in Microsoft Office applications.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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