At Federal Medical Centre, Umuahia, I communicated with patients, relatives, healthcare professionals, and other departments, responding to questions and concerns with clear, accurate information. I also collected and verified patient information, updated digital records, and assisted with scheduling and follow-up.
During my clinical rotations, I supported patients across medical, surgical, pediatric, emergency, maternity, theatre, and community health settings. I have also developed practical knowledge of customer service workflows, CRM-style record management, billing support, and client follow-up through independent professional development.
