Open to opportunities

Iretomiwa Adeboye

@iretomiwaadeboye

Message

Dedicated customer support representative with healthcare expertise.

Nigeria

Message

What I'm looking for

I seek a role that values patient care and offers growth opportunities.

I am a committed customer support representative with a strong background in healthcare. My experience at UnitedHealthcare International HMO has equipped me with the skills to mediate conflicts and ensure swift resolutions, significantly improving patient-provider relationships. I take pride in my ability to maintain accurate case records and train new team members, which has led to enhanced team efficiency and a remarkable 95% on-time follow-up rate.

Prior to my current role, I served as a Healthcare Support Representative at Gibona Women’s Hospital, where I provided essential sexual and reproductive health counseling to over 200 patients monthly. My focus on patient education and adherence has resulted in a notable reduction in no-show rates. I am passionate about delivering high-quality care and ensuring that patients receive the support they need for their health journeys.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

UnitedHealthcare International HMO

Nov 2021 - Present (3 years 9 months)

Mediated and resolved conflicts between service providers and customers, restoring strong relationships and minimizing escalations. Ensured swift resolution of provider-patient issues by coordinating cross-functional resources, cutting average resolution time by up to 30%. Maintained accurate case records in the CRM system, driving a 95% on-time follow-up rate.

CRM Platforms Salesforce Zendesk HubSpot Data Entry Conflict Resolution

Healthcare Support Representative

Gibona Women’s Hospital

Jul 2020 - Oct 2021 (1 year 3 months)

Delivered comprehensive sexual and reproductive health counseling, including family planning, to over 200 patients monthly. Provided preventive and treatment services for malaria, tetanus, STIs, and HIV, consistently achieving high patient satisfaction scores. Educated patients on medication adherence and follow-up care, reducing no-show rates by 20%.

Patient Counseling Reproductive Health Patient Education Confidentiality Case Management

Education

Degrees, certifications, and relevant coursework

Federal Capital Territory School of Midwifery

Diploma, Midwifery

2017 - 2020

Completed a comprehensive midwifery program, gaining expertise in maternal and child healthcare. Acquired practical skills in assisting with childbirth and providing postnatal care.