Open to opportunities

jesse Ortiz

@jesseortiz

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Remote Customer Support Specialist with 9+ years delivering efficient, high-volume customer care.

United States

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What I'm looking for

I’m looking for a remote role where I can handle high-volume customer interactions, resolve issues quickly, and use CRM/dialer tools to boost satisfaction. I want a fast-paced team that values clear communication, scheduling accuracy, and measurable results.

I’m a results-driven Remote Customer Support Specialist with 9+ years of experience handling high-volume inbound and outbound calls across healthcare, finance, retail, and service industries. I consistently manage 200+ daily interactions while maintaining strong customer satisfaction and efficiency.

In my inside sales and virtual customer service roles, I’ve generated qualified leads, resolved customer inquiries, and scheduled consultations and appointments with accuracy. I’m skilled in CRM systems, dialer platforms, appointment scheduling, and issue resolution—especially in fast-paced, multitasking environments.

I’ve improved operational outcomes by increasing survey completion rates, strengthening customer feedback collection, and supporting retention through timely, clear communication. From encouraging voting participation via outbound calls to processing global orders, I bring dependable execution and customer-first professionalism.

Earlier in my career, I served as a Virtual Dentist Receptionist and customer service agent, handling appointment inquiries, after-hours answering, and outbound marketing. I also contributed to insurance enrollment and order processing, using multiple dialers to optimize campaign performance.

Experience

Work history, roles, and key accomplishments

Current

Inside Sales Representative

Current

Easy Rest Adjustable Beds

Aug 2023 - Present (2 years 8 months)

Generated qualified leads by calling prospects to schedule in-home sales consultations for adjustable beds. Resolved customer questions to improve product understanding and customer satisfaction.

Lead Generation Appointment Scheduling Customer Support CRM (Salesforce)Dialer Platforms (Five9)

Virtual Customer Service Representative

Spectrum Services

Nov 2021 - Aug 2023 (1 year 9 months)

Handled multiple inbound and outbound campaigns simultaneously while demonstrating strong multitasking. Increased survey completion and improved customer feedback collection by conducting outbound survey calls, and scheduled appointments via inbound customer calls.

Customer Service Multitasking Appointment Scheduling CRM (Salesforce)Call Center Campaigns

Virtual Customer Service Representative

AST Funds Solutions

Jul 2021 - Nov 2021 (4 months)

Drove shareholder engagement by making 100–200 outbound calls daily to encourage voting participation. Addressed shareholder questions promptly to support clear communication and satisfaction.

Outbound Calling Shareholder Outreach Call Center Support Customer Satisfaction

Virtual Customer Service Representative

Elevation Connect

Feb 2021 - Jul 2021 (5 months)

Processed inbound orders from global customers to ensure accurate and timely transactions. Resolved ongoing customer issues to improve retention and satisfaction.

Order Processing Inbound Global Customer Support Customer Retention

Virtual Dentist Receptionist

Dental Game Plan

Apr 2018 - Nov 2020 (2 years 7 months)

Managed inbound calls for appointment inquiries and assisted patients with upcoming schedules. Generated new business by making 200–250 outbound marketing calls daily, provided after-hours answering for multiple offices, and increased insurance enrollments by contacting uninsured leads for Obama Care.

Appointment Scheduling Inbound Call Management Outbound Calling Dialer Platforms (Five9 Insurance Enrollment

Virtual Customer Service Agent

Pizza Hut

Jan 2017 - Mar 2018 (1 year 2 months)

Processed inbound orders from customers worldwide, ensuring accurate and timely service. Resolved ongoing customer issues to support improved customer satisfaction.

Customer Service Global Customer Support Order Accuracy Call Center Support Service quality

General Laborer

Kosher Values

Jun 2016 - Dec 2016 (6 months)

Prepared and fulfilled orders by processing requests, pulling materials, and packing boxes to meet shipping requirements. Staged completed orders in the delivery area to streamline distribution.

order fulfillment Logistics Support Quality Control