Open to opportunities

Jessan Dollaway

@jessandollaway

Message

Customer-focused professional skilled in travel planning and client support.

Trinidad and Tobago

Message

What I'm looking for

I am seeking a customer-facing role—ideally travel agent or customer service—where I can apply my travel planning, communication, and organizational skills to improve client satisfaction and support team operations.

I am a motivated, detail-oriented professional with experience across customer service, administration, and engineering support, committed to delivering excellent client experiences.

At the Ministry of Works and Transport I assisted with field surveys, data collection, and project documentation while supporting cross-department communication and contractor coordination.

In customer-facing roles I provided assistance via phone and social media, resolved queries with professionalism, and supported event administration and registration for a music camp.

I am pursuing a Bachelor of Applied Science in Civil Engineering Systems and hold multiple applied engineering and architectural qualifications; I seek to leverage my organizational, communication, and travel-planning skills in a travel agent or customer service role.

Experience

Work history, roles, and key accomplishments

Current

Civil Engineering Assistant

Current

Ministry of Works and Transport

Jun 2023 - Present (2 years 9 months)

Assisted in field surveys, data collection, and project documentation to support roadway and infrastructure projects; collaborated with teams and external contractors to ensure timely project execution and reporting.

Data Collection Documentation Report Preparation Microsoft Office

Customer Service Representative

Iqor

Nov 2022 - Feb 2023 (3 months)

Provided customer assistance via phone and social media, resolved queries efficiently while maintaining professionalism, and upheld brand image through empathetic, solution-focused service.

Customer Support Social Media Support Phone Support Conflict Resolution CRM Communication Time Management

Event Administrator

Positive Movement Orchestra Music Camp

Nov 2022 - Dec 2022 (1 month)

Managed event registration and participant communication, coordinated schedules, and supported instructors with administrative tasks to ensure smooth camp operations.

Event Coordination Registration Management Scheduling Administrative Support Microsoft Office