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Oneesha Roach

@oneesharoach

Client service professional with experience at The Maritime Financial Group and SWISSPORT Trinidad and Tobago Limited.

At The Maritime Financial Group, I drafted correspondence, maintained client records, and communicated with insured clients and third parties about claims while providing administrative support.

At SWISSPORT Trinidad and Tobago Limited, I assisted passengers with check-in, travel documents, baggage, and boarding, and handled concerns related to flight interruptions or cancellations. I also supported dispatch operations and management at 800 Assist Limited / 800-4Tow Limited.

Experience

Work history, roles, and key accomplishments

Intern, Client Benefit Department

The Maritime Financial Group

Jul 2025 - Aug 2025 (1 month)

Drafted professional correspondence and maintained accurate client records. Communicated with insured clients and third parties regarding claims, and provided administrative support.

Customer Service Client Relations Administrative Support Data Entry Records Management Communication Skills

Passenger Service Agent

SWISSPORT Trinidad and Tobago Limited

Oct 2021 - Apr 2022 (6 months)

Provided exceptional customer service by assisting passengers with check-in, travel documentation, baggage processing, and boarding procedures. Resolved customer concerns arising from flight interruptions or cancellations while maintaining professionalism under pressure.

Customer Service Reservation Systems Ticketing Problem Solving Communication Skills

Team Leader / Executive Assistant

800 Assist Limited / 800-4Tow Limited

Jan 2019 - Aug 2021 (2 years 7 months)

Prepared reports, proposals, and administrative documentation while supporting management. Assisted with interviewing and training new employees, coordinated dispatch operations, and managed company social media accounts.

Administrative Support Report Preparation Interviewing Training Dispatch Coordination Social Media Management

Telephone Operator/Dispatcher

800 Assist Limited / 800-4Tow Limited

Aug 2018 - May 2019 (9 months)

Responded to customer inquiries and coordinated emergency roadside assistance. Utilized computer-aided dispatch systems to track emergency calls and communication with towing services.

Customer Service Dispatch Systems Emergency Response Communication Skills