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Carter Aaron

@carteraaron

I support ophthalmology clinics with insurance verification, coding review, patient accounts, and HIPAA-compliant operations.

Philippines

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What I'm looking for

I'm looking for a healthcare virtual assistant or practice support role where I can manage insurance verification, patient accounts, coding review, and HIPAA-compliant clinic operations.

I provide full administrative and operational support for a US ophthalmology clinic through Primary BPO, managing insurance workflows, eye-care coding, patient accounts, and email correspondence.

I've completed end-to-end eligibility and benefits verification through provider portals, audited CPT and ICD-10 codes against clinical notes, and validated patient demographics to support accurate claims processing.

Across Firstsource Solutions, Concentrix, ResultsCX, and Qualfon Philippines, I've handled benefits, authorizations, claims inquiries, customer profiles, technical troubleshooting, and agent mentoring while maintaining quality, compliance, and workflow continuity.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Primary BPO

Oct 2025 - Aug 2026 (10 months)

Provided full administrative and operational support for a US Ophthalmology clinic, managing insurance workflows and eye-care coding. Executed insurance eligibility verifications, audited CPT/ICD-10 codes, and managed patient accounts under HIPAA compliance.

Ophthalmology Support Insurance Verification CPT ICD10 Codes Patient Demographics HIPAA compliance Provider Portals Microsoft Office Electronic Health Records (EHR)

Customer Service Representative

Firstsource Solutions

Aug 2024 - Aug 2025 (1 year)

Assisted members and providers with insurance verification, benefits, and eligibility checks via provider portals. Handled complex inbound inquiries regarding benefits, authorizations, and claims statuses, consistently exceeding quality and resolution KPIs.

Insurance Verification Benefits Administration Provider Portals Claims Support Customer Service KPI Achievement

Customer Service Representative

Concentrix

Jan 2023 - Jun 2024 (1 year 5 months)

Verified insurance coverage, benefits, and eligibility for providers and members using portal systems. Managed high-volume communications and documented customer profiles into CRM systems to optimize workflow continuity.

Insurance Verification Benefits Administration Provider Portals CRM Customer Service Communication Skills

Customer Service Representative / Acting SME

ResultsCX

Nov 2021 - Jan 2023 (1 year 2 months)

Conducted insurance verification, benefits checks, and eligibility inquiries for members and providers. Mentored newly hired agents on workflow compliance, quality standards, and resolving complex customer escalations.

Insurance Verification Benefits Administration Provider Portals Mentorship Quality Assurance Escalation Management