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Jesrae Laguna

@jesraelaguna

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I am a Senior Business Analyst (IIBA-Certified) specializing in finance, logistics, and E-commerce.

Uruguay

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What I'm looking for

I am seeking an independent contractor role that allows me to leverage my skills in delivering impactful business solutions while supporting organizational growth.

Results-driven Senior Business Analyst with IIBA Certification and extensive expertise in Business Process Modeling (BPMN) and Agile Scrum methodologies. Adept at driving business transformation, optimizing operational processes, and delivering high-impact solutions in banking, finance, accounting, logistics, and e-commerce (web & mobile). Proven ability to bridge the gap between business and technology, leveraging analytical acumen to enhance efficiency, compliance, and digital innovation.

With deep expertise in business process modeling, workflow optimization, and digital transformation, I specialize in identifying inefficiencies, streamlining operations, and implementing scalable solutions that drive profitability. My proficiency in Agile and Scrum frameworks enables me to facilitate cross-functional collaboration, ensuring seamless project execution and alignment with business objectives. I am highly skilled in data-driven decision-making, business intelligence, and risk assessment, particularly within banking, finance, and accounting industries, where regulatory compliance and operational efficiency are paramount.

My experience extends to logistics and e-commerce (both B2B & B2C), where I leverage my analytical skills to optimize supply chains, improve customer experience, and drive revenue growth. I excel in stakeholder management, requirements elicitation, gap analysis, and process automation, ensuring that business needs are accurately captured and translated into technical solutions. As a Certified Scrum Master, I bring expertise in Agile project management, fostering innovation, adaptability, and continuous improvement within organizations.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

XPO

Jun 2022 - Present (2 years 11 months)

As a Senior Business Analyst, I analyzed business processes for e-commerce payment methods, created comprehensive Software Requirements Specifications, and collaborated with development teams to enhance invoicing systems for Fortune 500 clients, including XPO Logistics.

Business Process Analysis Requirements Gathering Technical Documentation Data Analysis

Business Analyst

Caterpillar, Inc.

Jul 2022 - Aug 2022 (1 month)

Worked as a Business Analyst focusing on payment systems, where I developed user stories, managed product roadmaps, and enhanced e-commerce processes to improve transaction efficiency and customer satisfaction.

Requirements Gathering Payment Systems Cross Functional Collaboration Process Improvement

Business Analyst - Product Owner

Webcentriq

Jul 2021 - Jul 2022 (1 year)

Led business analysis for core banking systems, producing detailed documentation and wireframes, while enhancing operational efficiency and ensuring alignment with stakeholder needs.

Business Analysis Requirements Gathering Technical Documentation Project Management Cross Functional Collaboration

Business Analyst - Technical Writer

CODEV

Sep 2019 - Jul 2021 (1 year 10 months)

Created and maintained software requirements documentation for banking projects, ensuring clarity and compliance, while executing comprehensive business analysis to develop strategic solutions.

Software Requirements Technical Writing Business Analysis Process Optimization Client Communication Cross Functional Collaboration

Project Engineer

IBS Mozark.AI

Jul 2019 - Jun 2020 (11 months)

Managed the deployment of communication towers and IBS, leading a team and ensuring quality compliance across various project environments while optimizing costs.

Project Management Team Leadership Quality Assurance Cost Management Compliance Stakeholder Engagement

Business Analyst

CloudPanda PH

Jun 2018 - Jul 2019 (1 year 1 month)

Led requirements gathering for Toktok Delivery and Wallet, ensuring regulatory compliance and optimizing business processes to enhance user experience and operational efficiency.

Requirements Gathering Regulatory Compliance Technical Documentation Business Process

Business and Engineering Development Officer

Niznax Industries Co., Ltd.

May 2018 - May 2019 (1 year)

Negotiated contracts with major companies, developed an MS Access database for job processing, and conducted data analysis to drive strategic business decisions.

Business Development Sales Process Optimization Data Analysis Client Relationship Management Strategic Planning

University Tutor

Ateneo de Davao University

Oct 2016 - Jan 2018 (1 year 3 months)

Provided tutoring support in English and Mathematics to undergraduate students, adapting teaching strategies to meet diverse learning needs and collaborating with professors.

Communication Skills Problem Solving Adaptive Collaboration

Education

Degrees, certifications, and relevant coursework

Ateneo de Davao University

Bachelor of Science, Electronics Engineering

2013 - 2018

Completed a Bachelor of Science in Electronics Engineering, focusing on the principles of electronics, circuit design, and systems engineering. Engaged in various projects that enhanced practical skills and theoretical knowledge in the field.