Kristine Garcia

I've led requirements and delivery for Bank of the Philippine Islands' BizKo unified payment acceptance platform, authoring BRDs, FSDs, and 300+ user stories while guiding three junior Business Analysts across 15+ modules.

At BCS Technology International, I drove backlog direction as acting Product Owner for Cebu Pacific Air's Android app and delivered Power BI dashboards for Camp Australia that cut manual reporting by 8 hours per week. I also helped sustain a 99.5% crash-free rate across releases and closed five release cycles with zero unresolved critical defects.

For Johnson & Johnson MedTech, I led a Microsoft Dynamics CRM migration across seven ASEAN markets, translating localized regulatory requirements into a program aligned with global governance standards and achieving zero compliance escalations post-launch.

Across Sun Life Philippines and Globe Telecommunications, I've shortened documentation review cycles, reduced licensing time from 45 to 20 days, and delivered enterprise systems that cut employee wait and approval times by 60%. I bring technical fluency to stakeholder workshops, developer walkthroughs, UAT, and clean go-lives.