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Zionne Balot

@zionnebalot

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Experienced systems analyst specializing in banking and insurance technology solutions.

Philippines

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What I'm looking for

I seek roles where I can lead requirements analysis, collaborate with product and dev teams, improve financial systems, and grow in a regulated, team-oriented environment.

I am a systems analyst with a B.S. in Computer Science and extensive experience delivering business and technical requirements for banking and insurance systems. I have led requirements gathering, documentation, demos, and user acceptance testing across multiple financial institutions.

I have worked with vendors, QA, compliance and risk teams to ensure solutions meet business objectives and regulatory standards, contributing to process improvements and post-implementation reviews. I regularly prepare RTMs, FRDs, test scenarios, and knowledge materials to support project delivery.

My background includes roles supporting BPO and corporate clients, with hands-on use of SQL, JIRA, ServiceNow, Lotus Notes and Microsoft Office, and experience in both Agile and Waterfall methodologies. I focus on clear stakeholder communication and practical solution recommendations.

Experience

Work history, roles, and key accomplishments

Current

IT Business Analyst

Current

Nityo Infotech

Jul 2024 - Present (1 year 3 months)

Conduct system demos and walkthroughs, evaluate solutions and prepare recommendations, and coordinate with vendor developers and QA to ensure banking systems meet business objectives and compliance requirements.

Requirements Gathering SQL Jira ServiceNow UAT Technical Documentation Stakeholder Management

Business Systems Analyst

Sun Life Global Solutions

Sep 2021 - Mar 2024 (2 years 6 months)

Analyzed operational and process gaps, documented business and functional requirements, led requirements grooming and demos, and collaborated with development and QA to deliver automation and system enhancements for insurance loan processing.

Process Mapping UAT Documentation Stakeholder Management Agile Proof of Concept Knowledge Management

Systems Analyst

24/7 International Corp.

May 2018 - Jul 2021 (3 years 2 months)

Analyzed business and technical processes, documented requirements for automation opportunities, led grooming calls and demos, and coordinated testing to deliver system development projects for clients including JG Summit, Metrobank, and BPI.

Business Analysis Process Improvement UAT Stakeholder Management Test Systems

Systems Analyst

Software Laboratories Inc.

Mar 2017 - Mar 2018 (1 year)

Supported system analysis and requirements documentation for Medicard Philippines, coordinating with business and technical teams to define functional requirements and support system enhancements.

Systems Analysis UAT Process Mapping Testing

Systems Analyst

Lentus Solutions

Oct 2015 - Oct 2016 (1 year)

Captured and documented business and functional requirements, supported system development and testing, and coordinated with business owners for Unilab projects to deliver system enhancements.

Requirements Gathering Documentation UAT Stakeholder Management Test Systems

Systems Analyst

IncuVenture Partners Corp.

Jun 2014 - Aug 2015 (1 year 2 months)

Performed systems analysis and requirements documentation for banking clients (UCPB, GSIS, NHMFC), coordinated testing and supported delivery of system enhancements and controls.

Systems Analysis Banking Regulations UAT Process Improvement