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Charles Ronald Meneses

@charlesronaldmeneses

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Senior IT Business Analyst passionate about healthcare systems and process improvement.

Zimbabwe

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What I'm looking for

I seek a role that fosters professional growth and allows me to make a meaningful impact.

As a Senior IT Business Analyst with extensive experience in healthcare systems and payment accuracy, I thrive on solving complex problems and enhancing processes. My journey began with a Bachelor of Science in Information Technology from Bulacan State University, and since then, I have dedicated my career to improving operational efficiency and client satisfaction.

In my current role at Lyric – Clarity in Motion, I lead the design and development of system enhancements, ensuring alignment with business objectives. My responsibilities include requirements gathering, system testing, and deployment management, where I utilize tools like JIRA and Salesforce to track progress and facilitate communication. I am committed to continuous learning and adapting to new technologies, which allows me to contribute effectively to my team and the projects I am involved in.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Business Analyst

Current

Lyric - Clarity in Motion

Sep 2023 - Present (2 years 9 months)

Analyzed client change requests, collaborated with stakeholders to clarify specifications, and developed actionable implementation plans. Led the design, configuration, and development of system enhancements within Content Manager across multiple environments.

Requirements Gathering System Design Content Manager ClaimsXten TSG Tool Rule Debugger Salesforce SharePoint

Software Quality Assurance Specialist

Tech Firefly

Oct 2022 - Sep 2023 (11 months)

Managed QA intake requests and performed functional, content, localization, and regression testing for internal and external Learning Management Systems. Conducted UAT on voice applications and created test cases and daily status reports.

Software Quality Assurance Functional Testing Regression Testing UAT Learning Management Systems

Process Executive

Cognizant PH

Dec 2021 - May 2022 (5 months)

Supported Creators/Partners with technical issue resolution via email and chat, providing prompt and efficient service. Troubleshot and resolved issues related to YouTube, maintaining acceptable performance metrics.

Technical Support Customer Service Troubleshooting Email Support Chat Support Performance Metrics

Data Analyst

Accenture PH

Oct 2019 - Oct 2021 (2 years)

Processed claims payments, provided quality service, and addressed client concerns, assisting with pending medical claims information using Salesforce. Acted as a Subject Matter Expert, handling daily stand-up meetings and sending process count reports.

Data Analysis Claims Handling Salesforce Quality Assurance Medical Claims

Intern

PLDT

Feb 2019 - May 2019 (3 months)

Provided support on the PLDT Clarity System, answering phone calls for Main Distribution Frame queries and creating Job Orders. Assisted CXDA in locating open NAP Frames and correct slots/ports using the Clarity System.

Database Administration Job Order Creation PLDT Clarity System Data Entry

Education

Degrees, certifications, and relevant coursework

Bulacan State University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology. The curriculum provided a strong foundation in various aspects of IT, preparing for a career in technology.