Jervis Wilson

I bring a blend of customer service excellence and analytical experience, built through three years of research and field intelligence work with the Jamaica Customs Agency. I’ve managed cases for national and transnational organized criminal groups, conducted human, open, and closed source intelligence enquiries, and produced actionable reports while maintaining confidentiality and data accuracy.

Currently, I support cruise guests through inbound service calls and cross-functional teamwork, and I previously served as a Project Coordinator and Digital Marketing Specialist—engaging donors and partners, strategizing content and fundraising, and maintaining accurate donor databases. With “excellent communication skills including fluency in Spanish,” I’m effective as a liaison between stakeholders and teams, turning insights into clear next steps.