Open to opportunities

Thea Marie Reyes

@theamariereyes

Message

Customer Support Specialist committed to boosting retention by delivering reliable support and empathetic service.

Canada

Message

What I'm looking for

I seek a collaborative customer-focused role where I can use CRM expertise, multichannel support, and cross-functional collaboration to improve retention and operational efficiency.

I am a Customer Support Specialist with over five years of experience delivering technical troubleshooting, customer care, and sales support across high-volume environments. I consistently resolve complex issues, exceed performance goals, and improve operational outcomes.

I am proficient with CRM platforms like Salesforce and Zendesk and skilled in multichannel support (phone, email, live chat). I build strong client relationships, onboard and train users, and collaborate cross-functionally to streamline processes and boost retention—bringing organized, detail-oriented, and solution-focused support to every role.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

GoBolt Logistics

Jul 2024 - May 2025 (10 months)

Provided multichannel support for shipment tracking and delivery issues, collaborated with internal teams and carriers to resolve logistics problems, and contributed to a 15% reduction in delivery delays.

Customer Service Logistics Coordination Salesforce Zendesk Phone Support Email Support Live Chat

Client Onboarding Specialist

Teleperformance

Aug 2023 - Feb 2024 (6 months)

Trained and onboarded Google Ads clients on account setup and optimization, ensured compliance during onboarding, and maintained client records in Salesforce to build lasting client relationships.

Onboarding Google Ads Salesforce Training Technical Support & Compliance Customer Relationship Management

Customer Service & Retention Specialist

Carry Telecom Inc.

Feb 2022 - Mar 2023 (1 year 1 month)

Resolved billing and technical issues maintaining 95%+ customer satisfaction, developed win-back strategies for at-risk customers, and consistently exceeded retention and resolution KPIs.

Customer Retention Technical Support Call Center Support Upselling CRM Multichannel Support KPIs

Program Assistant

Independent Contractor

Aug 2019 - Jun 2020 (10 months)

Coordinated fundraising and stakeholder engagement, exceeding event targets by 25%, managed program reporting and provided executive-level administrative support to streamline operations.