Jerome Joseph
@jeromejoseph
Experienced IT support specialist focused on systems administration and end-user solutions.
Trinidad and TobagoWhat I'm looking for
I am an IT support and systems administration professional with hands-on experience providing onsite and remote end-user support, troubleshooting, hardware/software deployment, imaging, Active Directory and Office 365 administration, and inventory management. I have supported corporate users across laptops, tablets and mobile devices, maintained servers and networks, deployed security solutions, and managed backups and recovery to ensure business continuity.
I excel at triaging help-desk requests, configuring Windows Server environments, repairing and refurbishing hardware, and coordinating vendor support and warranty repairs. I am dependable on-call support who documents and manages tickets, recommends and implements hardware/software upgrades, and trains or assists non-technical users to keep systems running smoothly.
Experience
Work history, roles, and key accomplishments
IT Technician
Mapau Aria
Monitored server room and wireless infrastructure, installed and optimized networks, performed hardware and software maintenance, and recovered data from backups to restore system functionality.
Customer Service Representative
Cell Master Ltd
Handled customer inquiries by phone, processed orders, refunds and cancellations, verified account information, and promoted products and promotions to drive sales and resolve issues.
Systems Administrator
Dynamic 1 Group
Managed corporate IT systems including server and network administration, backups, security and antivirus deployment, imaging and provisioning of endpoints, and on-call support to ensure uptime and data recovery.
IT Support Technician
Vibrant Technology Solutions Ltd
Provided onsite and remote end-user support including triage, ticketing, software/hardware deployment, imaging, onboarding, AD and Office 365 administration, and mobile device deployment to maintain operational continuity.
Administrative Assistant
SM Group Of Companies
Performed administrative functions including drafting quotes and invoices, answering emails, compiling timesheets, and managing equipment inventory and monthly equipment checks.
Repair Technician
Direct Point Company Ltd
Refurbished and repaired PCs and peripherals, performed component-level diagnostics and replacements, and installed and updated software to extend equipment life and reduce replacement costs.
Education
Degrees, certifications, and relevant coursework
Jerome hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
Skills
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